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Hotel Front Desk / Night Audit
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Avid Hilliard
Hilliard, OH (In Person)
$29,120 Salary, Full-Time
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Job Description
Hotel Front Desk / Night Audit Avid Hilliard Hilliard, OH Job Details Part-time | Full-time From $14 an hour 1 day ago Qualifications Hotel and accommodations payment processing Night audit Organizational skills Receptionist experience within hospitality industry OPERA Full Job Description We are looking for a Hotel Front Desk Agent and Night Auditor to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Maintain updated records of bookings and payments Run all nightly reports (Night Auditor) Prepare and set up breakfast (Night Auditor) Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like Opera, HotelKey, Cloudbeds and RoomKeyPMS Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills