Full Time Front Desk - Night Auditor - 3rd shift

Full Time Front Desk

• Night Auditor
• 3rd shift Home2 Suites by Hilton
• 3.

2 Middleburg Heights, OH Job Details Full-time 1 day ago Qualifications Multilingual Phone communication Security system Attention to detail Security Telephone systems Multi-line phone systems Receptionist experience within hospitality industry Office phone management Full Job Description Job Overview Join our dynamic hospitality team as a Full-Time Front Desk Night Auditor on the 3rd shift! In this energetic role, you will be the welcoming face of our hotel during overnight hours, ensuring smooth operations, exceptional guest experiences, and accurate financial reporting. Your enthusiasm and attention to detail will help create a warm, safe, and efficient environment for guests and staff alike. If you thrive in a fast-paced setting and have a passion for hospitality management, this is the perfect opportunity to showcase your skills and grow your career in the hotel industry. Duties Greet guests warmly upon arrival and assist with check-in/check-out procedures using hotel management software Manage guest inquiries via phone and in person with professional phone etiquette and multi-line phone systems Conduct night audits by reconciling daily financial transactions, updating reports, and ensuring accuracy of guest billing Provide exceptional guest services by addressing requests, resolving issues promptly, and maintaining guest relations Monitor security systems, perform safety checks, and ensure the safety of all guests and staff during overnight hours Maintain front desk area cleanliness, organization, and readiness for incoming guests Collaborate with housekeeping and maintenance teams to address guest needs efficiently Requirements Proven experience in hospitality management or hotel management roles, especially front desk operations Strong customer service skills with a friendly, professional demeanor Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively Knowledge of night audit procedures and hotel management software is preferred Excellent communication skills with proficiency in phone etiquette and multi-line phone systems Previous hotel experience background is advantageous Ability to work independently during overnight shifts while maintaining high standards of guest care and security Embark on a rewarding journey in hospitality where your energy makes a difference! We're dedicated to supporting your growth while providing a vibrant work environment that values your contributions.

Work Location:

In person