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Hotel Night Auditor
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Hawthorn Suites by Wyndham St. Clairsville, OH
Saint Clairsville, OH (In Person)
$28,080 Salary, Full-Time
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Job Description
Job Overview Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold exceptional guest services while maintaining the safety and security of the hotel premises. Your proactive attitude and hospitality expertise will contribute to creating a welcoming environment for our guests during the overnight hours. This position offers an exciting opportunity for those passionate about hotel management, customer service, and hospitality operations to make a positive impact in a vibrant resort or hotel setting. Responsibilities Process daily audit of the hotel's financial data, and handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary. Verify each Front Desk shift's transactions Process credit card transactions Post tax charges to all guest folios Finalize transactions completed during the day Create and/or print required reports File or transmit reports as directed Verify and prepare registration cards for aniving guests Prepare folios for departing guests Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff Take, modify and cancel guest reservations Verify, balance and review hotel suite availability Check in/out guests. Perform "express checkout" duties. Verify departure dates and offer to make future reservations Post telephone charges, valet charges, and other miscellaneous charges to guest accounts. Administer guest payment policies Responsible for shift cash transactions per cash handling procedures Responsible for maintaining hotel key security system Administer guest safe deposit boxes Responsible for knowing hotel emergency procedures Coordinate with other departments to fulfill guest special requests Communicate facilities and services to guests at check-in Answer guest questions regarding local area facilities Must wear proper uniform at all times in accordance with the Standards of Appearance policy. Notify Housekeeping and Maintenance of any reported problems with suites and/or grounds Employee must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the employee handbook. Carry out any reasonable request by management that I am capable of performing.