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Front Desk / Night Auditor
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Holiday Inn Express Wilkes Barre East
Wilkes-Barre, PA (In Person)
$28,080 Salary, Full-Time
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Job Description
Overview We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our team at our hotel. This role is essential in providing exceptional guest services and ensuring smooth operations during the night shift. The ideal candidate will have a strong background in hospitality and customer service, with a passion for creating memorable experiences for our guests. Responsibilities Greet and check-in guests, ensuring a welcoming atmosphere. Manage reservations and handle guest inquiries efficiently. Perform night audit duties, including balancing accounts and preparing financial reports. Maintain accurate records of guest transactions and ensure all billing is correct. Respond to guest requests and resolve any issues or complaints promptly. Monitor security systems and ensure the safety of guests during night hours. Assist with administrative tasks such as filing, data entry, and maintaining front desk supplies. Collaborate with other departments to enhance guest satisfaction. Requirements Previous experience in hospitality or hotel management is preferred. Strong customer service skills with the ability to handle guest relations effectively. Familiarity with front desk operations and phone systems. Excellent communication skills, both verbal and written. Ability to work independently during night shifts while managing multiple tasks. Attention to detail and strong organizational skills. Flexibility to work weekends and holidays as needed. Join our team as a Front Desk Clerk/Night Auditor, where your contributions will help create an exceptional experience for our guests while ensuring the efficient operation of our hotel during the night shift.