Guest Service Representative/Night Auditor

Guest Service Representative/Night Auditor Holiday Inn Express and Suites - 3.3 Columbia, SC Job Details Part-time | Full-time From $13 an hour 20 hours ago Benefits Employee discount Qualifications Hospitality Hotel and accommodations payment processing Financial transaction processing Multilingual Customer service Shuttle driving High school diploma or GED Driver's License Front desk Hotel experience Full Job Description

MUST HAVE IHG/HOTEL KEY EXPERIENCE MUST HAVE A VALID LICENSE MUST BE WILLING TO DRIVE SHUTTLES TO AIRPORT

Summary As a Guest Service Representative/Night Auditor, you will be essential in delivering outstanding customer service and ensuring a seamless guest experience during night shifts. Reporting to the Front Office Manager, your core responsibilities will include managing front desk operations, handling guest inquiries, and performing night audits. Your expertise in hospitality management and multilingual communication will enhance guest relations and satisfaction. With a focus on professionalism and attention to detail, you will contribute to our hotel's reputation for excellence in service and hospitality. Join us in creating memorable experiences for our guests. Responsibilities Greet guests warmly and provide exceptional customer service at the front desk. Manage check-ins and check-outs efficiently while ensuring accurate account handling. Conduct night audits, balancing daily transactions and preparing reports. Address guest inquiries and resolve issues promptly, demonstrating strong communication skills. Utilize HOTEL KEY and multi-line phone systems to assist guests and manage reservations. Uphold hospitality standards to enhance the guest experience and foster repeat visits.

Job Types:

Full-time, Part-time Pay:

From $13.00 per hour

Benefits:

Employee discount

Education:

High school or equivalent (Preferred)

Experience:

Hotel Experience:

1 year (Preferred)

Front Desk:

1 year (Preferred)

Work Location:

In person