Front Desk Clerk/Night Audit Night Shift

Horizon 77th seeks a dedicated Night Shift Front Desk Clerk to be responsible for night shift operations and daily night audit processes. Here's why you will love It here: Day 1

Benefit Eligibility:

Excellent health care options, including medical, dental, and vision Recognition Programs and Rewards Travel Discounts Program Outstanding Paid Vacation Program and Paid Sick Days Employee Assistance Program that supports your physical and mental wellbeing 401(k) program with company match Tuition reimbursement programs Employee Stock purchase program Numerous learning and advancement opportunities And more!

Schedule:

Night shift coverage will be required for this position. What will I be doing?

Key Responsibilities:

Greet guests and owners warmly upon arrival and provide a positive first impression. Manage guest check-ins and check-outs efficiently and accurately. Generate guest folios, process payments, and balance transactions. Answer incoming calls and direct inquiries to the appropriate departments. Receive housekeeping and maintenance requests or work orders and coordinate with the appropriate team members. Prepare arrival packets and local area information for guests. Maintain a clean, organized, and fully stocked front desk area. Perform additional duties as assigned by leadership.

Night Audit Responsibilities:

Complete nightly audit reports and ensure all system balances reconcile accurately. Verify daily arrivals, departures, and occupancy statistics. Review, post, and reconcile room rates, taxes, and applicable charges. Balance credit card transactions and investigate discrepancies. Prepare and distribute end-of-day and audit reports. Identify and resolve discrepancies related to reservations, billing, or payments. Ensure proper rollover of the property management system to the next business day. Assist with late check-ins and address guest concerns during overnight hours.