Night Auditor 24-7 Hotel Management Nashville, TN Job Details Full-time $16 an hour 10 hours ago Benefits Paid training Dental insurance Paid time off Vision insurance Employee discount Life insurance Qualifications Phone answering Cash amount verification Proactive hotel and accommodations guest assistance Operator switchboards Night audit Greeting customers Accounting Financial data management Telephone systems Retail math
Full Job Description Benefits:
Bonus based on performance Employee discounts Free uniforms Paid time off
Job Description:
The Night Auditor is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for - uncompromised service with a focus on guest satisfaction. This position is responsible for the ensuring all guest-related financials are accurately entered and accounted for, reporting this information up the chain, and making corrections as necessary
Job Requirements:
- Complete all brand required training
- Complete all required Safety & Health training On a daily basis, perform all audit procedures as set forth by the Hotel and company
- Verify the status of all wake-up call requests and ensure they are properly handled
- Balance all cash receipts and work performed during the audit shift
- Make deposits of cash Prepare the front office for the 'A' shift and reset day's business Act as a Guest Service representative and manager on duty during the evening hours Act as PBX operator during the audit shift Attend and actively participate in all front office meetings Participate in all training and cross training programs Take the initiative to greet guests in a friendly and warm manner Perform any job-related duties as requested by supervisor
Necessary Skills:
Ability to understand and use math concepts to manage hotel financials and clearly communicate financial information Ability to communicate effectively in both verbal and written form Ability to carry out specific oral or written instructions with precision Willingness and ability to adapt as necessary to meet business demands Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external Mastery of basic mathematic concepts including an ability to subtract, multiply, add, and divide all units of measure, compute ratios, rate, and percentages, draw and interpret bar graphs, perform basic arithmetic computations involving American monetary units
Physical Requirements:
Must be able to stand for extended periods of time Must be able to climb stairs Must be able to thrive in a fast-pace environment Must be able to use a ladder and step stool Must be able to lift up to 10 pounds frequently and 25 pounds periodically Must be able to pull up to 25 pounds occasionally Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses) Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves. 24-7 Hotel Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Our Culture:
24-7 Hotel Management is a local company in the hospitality industry that maximizes our profit potential through training, support, and by creating a dynamic culture for our quality personnel. We have empowered our team members to execute their duties in a manner that ensures our Guests Come First, we sustain exceptional guest satisfaction by aggressively pursuing attention to detail and adding the "WOW" factor to every guest contact and adding
TEAMWORK
central to every endeavor. Our company challenges every associate to strive for excellence through high performance and loyalty to our guests and our organization with an unwilling attitude to lower our standards or accept second best efforts from our personnel. 24-7 Hotel Management promotes innovation, initiative, creativity and constantly strives to improve ourselves.
Benefits:
24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.
