Front Desk Receptionist/Auditor

Front Desk Receptionist/Auditor La Quinta Inn by Wyndham Pharr North McAllen Pharr, TX Job Details Part-time | Full-time From $11 an hour 1 day ago Qualifications Live chat Guest relations Data entry Stocking Patient interaction Full Job Description Front Desk Agent We are a well-established hospitality company dedicated to providing outstanding service and exceptional experiences to our guests. Our Front Desk Department serves as the first point of contact for guests, ensuring a warm welcome, efficient check-in and check-out process, and prompt assistance throughout their stay. We are currently seeking a friendly, customer-oriented Front Desk Associate to join our team.

Responsibilities:

Providing customer service to patients and families on the phone and in online chat.

• Greet guests with a warm and friendly demeanor, ensuring a positive first impression and creating a welcoming atmosphere.
• Perform efficient check-in and check-out processes, accurately entering guest information into the system and verifying reservation details.
• Provide knowledgeable information about the property's facilities, services, and local attractions to assist guests in making the most of their stay.
• Address guest inquiries, requests, and concerns promptly and professionally, ensuring their satisfaction and resolving any issues that may arise.
• Maintain accurate records of guest accounts, payments, and transactions, ensuring confidentiality and adherence to data protection policies. Maintain accurate records of guest accounts, payments, and transactions, ensuring confidentiality and adherence to data protection policies.
• Coordinate with other departments, such as housekeeping and maintenance, to fulfill guest requests and ensure smooth operations.
• Assist with reservations and room assignments, ensuring accuracy and efficiency in managing room inventory.
• Upsell additional services, amenities, and upgrades to enhance the guest experience and maximize revenue opportunities.
• Maintain the cleanliness and organization of the front desk area, ensuring it is tidy, well-stocked, and visually appealing.

Counting cash drawer and checking bank deposits.

Job Types:

Full-time, Part-time Pay:

From $11.00 per hour

Work Location:

In person