Night Auditor - Rockwall, TX

Night Auditor - Rockwall, TX

LODGING HOST HOTEL CORP - 4.0

Rockwall, TX Job Details Part-time $14.50 - $15.00 an hour 1 day ago Qualifications Customer records maintenance Hotel and accommodations payment processing Phone communication Night audit Greeting customers Client inquiry handling Answering guest questions Credit card payment processing Hotel room assignment management Financial record maintenance Organizational skills Computer skills Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Suggestive selling Communication skills Entry level Cross-functional communication Full Job Description Lodging Host Hotel Corp. is looking for a Part-Time Night Auditor for our Hyatt Place Rockwall in Rockwall, TX. Night Audit shift is 10PM - 6AM. Front Desk Agents serve as our guests' first point of contact and manage all aspects of their accommodation. Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Possibility for additional hours if willing/able to cross train in other departments. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Cooperate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software is a plus Customer service attitude Excellent communication and organizational skills Outgoing friendly personality and willingness to learn Ability to work in a fast paced environment Must submit to pre-employment drug test and background check