Night Audit

Night Audit White Lodging Services Corporation - 3.6 Richmond, VA Job Details 1 day ago Benefits Paid parental leave Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Qualifications Customer communication Guest relations Night audit Greeting customers Credit card payment processing Accounting Communication skills Balancing end-of-day transactions Entry level Under 1 year Customer complaint resolution

Full Job Description Description Summary:

Who We Are White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country's best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Night Auditor, you will be the first point of contact for guests, ensuring their stay begins with a warm welcome and ends with exceptional service.

Responsibilities:

What You'll Do A Night Auditor will assist guests efficiently, courteously, and professionally in all front desk-related functions. Balance all hotel and restaurant transactions daily, including credit cards, cash, and change funds. Consistently follow all credit, cash-handling, and accounting procedures. Run various audits and reports, and record all revenues and statistics accurately. Read, analyze, interpret, and effectively explain items such as standard reports, guest folios, and emergency procedures. Ensure security and confidentiality of all guest and hotel information. Effectively respond to and resolve guest concerns or complaints. Perform other duties as assigned. What You'll Bring Strong communication skills. A passion for customer service. The ability to be flexible and adapt to any situation. A desire to work as part of the front desk team. An outgoing personality with a positive attitude. Previous hospitality experience is helpful but not required. Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, nights, weekends, and holidays as necessary.

Other information:

What You Can Look Forward To Medical, Dental, and Vision insurance (starting Day 1) Life Insurance and Disability Insurance Paid Parental Leave DailyPay option Employee Assistance Program (EAP) 401(k) with company match Vacation/Paid Time Off (PTO) with rollover Complimentary wellness tools Unlimited referral bonuses Leadership development and tuition reimbursement Discounts on hotel rooms, dining, and other travel/entertainment experiences Multiple hotels in each market = more opportunities for growth White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.