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Job Description
Night Auditor | Cedarbrook Lodge Columbia Hospitality Inc - 3.4 Seattle, WA Job Details Full-time $24 - $25 an hour 2 hours ago Benefits Health savings account Paid holidays Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Referral program Qualifications Driver's License Customer relationship management Full Job Description Cedarbrook Lodge is a hidden gem in the Pacific Northwest, known for its warm hospitality, beautiful surroundings, and commitment to creating memorable guest experiences. Located just minutes from Seattle and SeaTac Airport, our award-winning property offers guests a unique blend of comfort, relaxation, and exceptional service. As our Night Auditor, you'll play a vital role in ensuring seamless overnight operations while serving as a trusted resource for guests and team members alike. If you thrive in a guest-focused environment, enjoy working independently, and take pride in delivering exceptional service, we invite you to build your career with a team that values authenticity, growth, and creating extraordinary experiences. Let's start off with the most important part-what's in it for you: Hourly pay rate: $24-$25 DOE Get Paid Daily Paid Time Off & Holiday Pay Benefits - Medical, Dental, Vision, Disability, 401K, HSA/FSA Plans Discounted Lodging, Dining, Spa, Golf, Retail & Partner Perks Task Force Work Opportunities Values Based Culture Culture Add Referral Bonus Employee Assistance Program "Columbia Cares" Volunteer Opportunities Committee Participation Opportunities Online Learning Platform to Help You Develop!
Our Commitment to you:
"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet. What you'll do: Oversight of the day-to-day night operation of the property including front desk operations, and financial reconciliation and reporting. Follows all procedures to ensure that all front office activities and services meet or exceed the established standards and goals. Ensures confidentiality of all guest information and pertinent hotel data. Assists guests, team members, and vendors during their shift. Maintains a safe and secure environment for guests and team members. Reports security concerns and problematic situations immediately to the General Manager or appropriate party. Responds and works to resolve guest issues and concerns as necessary. Evaluates patterns or trends in guest concerns to plan and implement corrective actions. Provides regular and on-going communication with all departments to keep staff informed of updates, changes and/or problematic situations. Maintains the image of the hotel by appearing extremely presentable, well-groomed and within dress code Ensures front office, reception area, lobby and storage areas are clean and organized. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended. Completes property walks routinely to monitor guest safety and security Delivers suitcases, packages and documents as requested.
What you bring:
Strong verbal communication skills required Must have valid driver license; annual MVR report review Minimum 1 year hospitality experience required, 2 year hotel/clerk experience strongly preferred. Previous experience in cash handling and computerized Point of Sale system strongly preferred. Strong written and verbal communication skills required; bi-lingual skills preferred (English/Spanish). Strong problem solving and conflict resolution skills. Ability to understand and apply labor and industry-specific laws and regulations. Ability to secure property by walking up and down halls to make sure appropriate doors are securely locked. Must possess basic negotiation skills and strong customer relations skills.
Strong computer skills:
Full knowledge of Microsoft Office with an emphasis on Outlook, Excel and Word. Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where you'll work: Located less than five minutes from SeaTac International Airport and situated on 18 lush acres, Cedarbrook Lodge is the perfect blend of convenience and escape. Each of the 167 guestrooms and suites at Cedarbrook Lodge offer comfort and tranquility with complimentary amenities including a Northwest-inspired breakfast and airport shuttle service. Cedarbrook is also home to the award-winning Copperleaf Restaurant and Copperleaf Bar & Terrace, where guests can enjoy exceptional dining with fireside ambiance, indoors or out. The Spa at Cedarbrook is no exception to the hotel's serene setting, known for utilizing petrified wood for it's healing properties in treatments. Cedarbrook is a member of the International Association of Conference Centers (IACC), ensuring a superior meetings experience. The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values. Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
