Hotel Night Auditor - Part Time

The Night Audit Shift is an overnight shift from 11:00pm-7:00am. A Night Auditor is a dual-role hospitality professional responsible for overnight guest services (check-ins, requests, emergencies) and performing crucial back-office accounting tasks, like reconciling daily financial records, balancing ledgers, and preparing reports for management, ensuring smooth hotel operations during quiet hours with strong customer service, accuracy, and problem-solving skills.

QUALIFICATIONS

Knowledge on Property Engagement Platform System is a plus High School diploma or equivalent required; College course work in related field helpful. Experience in a hotel or a related field preferred. Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful high pressure situations. Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. Must be able to work with and understand financial information and data and basic arithmetic functions. Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing Ability to read comprehend and write simple instructions and/or short correspondence and memos Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations An operational knowledge of Microsoft Office suite Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) Ability to participate in the creation of an enjoyable work environment

RESPONSIBILITIES

Approach all encounters with guests and associates in a friendly service oriented manner. Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards). Maintain regular attendance Comply at all times with Hotel policies standards and regulations to encourage safe and efficient hotel operations. Greet and welcome all guests approaching the Front Desk in accordance with Hampton standards; maintain a friendly and warm demeanor at all times. Maintain proper operation of the telephone switchboard and ensure that all performance standards are met. Handle requests for information mail and messages in an efficient and courteous manner. Answer guest inquires about hotel service facilities and hours of operation. Answer inquiries from guests regarding restaurants transportation entertainment etc. Establish and maintain good communications and team work with fellow associates and other departments within the hotel. Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates. Obtain all necessary information when taking room reservations and follow rate quoting scenario. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Preferred)

Work Location:

In person