Regional Payroll Manager

Regional Payroll Manager OneDigital - 3.2 Phoenix, AZ Job Details Full-time 5 hours ago Benefits Health insurance Paid time off Qualifications Client onboarding Team management Escalation handling Payroll processing Full Job Description Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career that's making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other's truest selves. We understand that pursuing a new job is a big deal. Maybe you're afraid you won't fit in. Well, here's the good news. For us, the days of "fit in to get in" are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship.

Our Newest Opportunity:

Our Opportunity The Regional Payroll Manager serves as a senior operational leader responsible for overseeing payroll service delivery across a portfolio of PEO/ASO clients. This role ensures consistency, accuracy, and a high-quality client experience through effective team leadership, process discipline, and proactive issue resolution. This position leads a team of Payroll Specialists ranging from entry-level to senior contributors, with a strong emphasis on employee development, engagement, and training . The Regional Payroll Manager is accountable for building a high-performing team that delivers predictable, compliant, and client-focused payroll outcomes. Unlike a traditional payroll manager role, this position is not responsible for primary payroll processing or payroll tax execution. Instead, it functions as a strategic leader, escalation point, and operational driver , stepping into payroll processing only when necessary to stabilize client relationships, support onboarding, or model best practices. The ideal Regional Payroll Manager is: A people-first leader who prioritizes team development and engagement Operationally strong with a focus on process, consistency, and scalability Comfortable stepping into complex or escalated situations with confidence Detail-oriented but able to operate at both tactical and strategic levels Proactive, accountable, and solutions-driven Skilled at influencing across teams without direct authority This is an onsite position based in our regional office in Phoenix, AZ. Key Responsibilities Team Leadership, Engagement & Development Lead, coach, and develop a team of Payroll Specialists across varying experience levels Foster a culture of accountability, responsiveness, and continuous improvement Drive employee engagement through regular 1:1s, performance feedback, and career pathing Identify skill gaps and implement targeted training programs to elevate team capability Promote consistency in execution, communication, and client service standards Reinforce quality expectations by coaching to accuracy, attention to detail, and adherence to established payroll controls Payroll Operations Oversight (Non-Processing Leadership) Provide oversight of payroll workflows, ensuring accuracy, timeliness, and adherence to SOPs Support complex payroll scenarios including multi-state, prevailing wage, and high-touch client environments Maintain strong working knowledge of payroll systems (e.g., ADP) and configuration best practices Ensure payroll data integrity and proper documentation across systems Partner with internal tax/compliance teams (who own filings and remittance) to ensure alignment and issue resolution Establish and maintain internal controls to reduce risk, improve accuracy, and ensure consistent payroll outcomes Process Improvement & Operational Excellence Identify inefficiencies and implement process improvements to enhance scalability and accuracy Standardize workflows and reinforce adherence to established procedures Design, implement, and continuously refine a quality assurance (QA) framework , including audit protocols, error tracking, and feedback loops Leverage QA insights and reporting to identify trends, reduce defects, and improve team performance Utilize metrics and dashboards to monitor accuracy, timeliness, and overall service quality Participate in system enhancements, automation initiatives, and operational projects Cross-Functional Collaboration Act as a connector between Payroll, HR, Benefits, Compliance, and Finance teams Translate operational challenges into clear action plans with ownership and follow-through Ensure alignment across departments to deliver a seamless client experience Reduce friction caused by miscommunication or unclear ownership Key Strategic Alignment This role directly supports organizational priorities by: Improving client retention through consistent, high-quality payroll delivery Strengthening employee engagement and reducing turnover within payroll teams Ensuring scalable payroll operations that support company growth Enhancing onboarding experiences to reduce early-stage client friction Providing leadership coverage for complex or at-risk client situations Requirements 8+ years of payroll experience, preferably within PEO, ASO, or multi-client environments 3+ years of leadership experience managing payroll teams Strong understanding of multi-state payroll, wage and hour considerations, and complex payroll scenarios (e.g., prevailing wage, multi-jurisdiction employees) Experience with payroll platforms such as ADP (preferred) Proven ability to manage escalations and stabilize client relationships Experience supporting or leading payroll onboarding/implementations Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit: www.onedigital.com/careers OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. Thank you for your interest in joining the OneDigital team!