Implementation Team Lead - Payroll & Benefits

Implementation Team Lead - Payroll & Benefits Mosaic.tech Accounting & Finance Washington, DC, USA USD 165k-185k / year Posted on Apr 12, 2026 Apply now About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Team Lead in US payroll and benefits. The Payroll & Benefits PS Lead (US) is a people leader within the Customer Success organization, responsible for leading high-performing teams delivering payroll and benefits administration services within a professional services model. We want to hear from you if you have: Expert knowledge in US payroll (federal, state, multi-state compliance, tax filings, statutory requirements) Strong knowledge of US benefits administration (health, retirement, deductions, integrations) Proven experience leading customer support or managed services teams in a payroll environment Hands-on experience with Zendesk (or similar CRM/support platforms), including reporting and workflow optimization Strong understanding of CX KPIs (CSAT, SLAs, FCR, AHT, backlog, resolution time) and how to drive performance against them Experience working in a payroll bureau or managed services environment Demonstrated ability to operate in fast-paced, scaling environments Experience partnering with Product and Engineering teams to influence roadmap and deliver customer-centric solutions Strong operational leadership, including workforce planning, capacity modeling, and performance management Excellent stakeholder management and communication skills Data-driven mindset with strong analytical and problem-solving capabilities This role combines deep domain expertise in US payroll and benefits with strong operational leadership, ensuring service delivery is accurate, compliant, and scalable. The role is accountable for team performance, customer outcomes, and operational excellence, while also acting as a strategic partner to Product, Engineering, and Go-To-Market teams to shape and launch new services. Own and design end-to-end US payroll & benefits implementation delivery processes Ensure compliance with US payroll regulations including IRS reporting, multi-state taxation, and statutory requirements Define and monitor SLAs, KPIs, and quality standards across payroll & benefit operations Act as escalation point for complex payroll & benefit setups/scenarios (tax discrepancies, retro calculations, corrections) Partner with Product, Engineering, and Compliance to align payroll and benefit capabilities with regulatory and customer needs Support Professional Services, Customer Success, Customer Experience and GTM teams with payroll expertise and solution design Drive continuous improvement, automation, and standardization of onboarding processes Support onboarding and transitions of customers into customer services Act as a trusted advisor internally on payroll best practices and optimization Design and launch new value service to the US Payroll market Base salaries for this role range from $165,000 - $185,000 per year. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Apply now See more open positions at Mosaic.tech