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Payroll Supervisor/Manager/Director
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EXLService.Com LLC
Full-Time
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Job Description
We are looking for an experienced payroll leader to oversee shared services payroll operations across the Americas from Newark, New Jersey. This role will guide a multi-region team, strengthen service delivery, and drive consistent, compliant payroll practices for a large domestic employee population. The ideal candidate brings strong expertise in full-cycle payroll, regulatory compliance, and cross-functional partnership, along with hands-on knowledge of Workday.
Responsibilities:
- Lead payroll shared services operations for the Americas, ensuring accurate and timely support for employees and internal stakeholders.
- Supervise, mentor, and develop payroll team members across multiple regions while promoting accountability, collaboration, and high performance.
- Shape payroll strategies in partnership with HR, Legal, Finance, and Tax teams to improve automation, compliance, and service quality.
- Provide direction for payroll-related initiatives, including merger and acquisition activities and other operational projects.
- Manage vendor relationships tied to items such as unemployment claims, garnishments, commuter programs, and health and welfare deductions.
- Track service levels, analyze recurring issues, and implement process or system configuration improvements that reduce manual work.
- Review and approve payroll processing and audit activities for weekly, biweekly, semimonthly, and monthly pay cycles supporting approximately 6,000 U.S. employees.
- Oversee payroll reporting and deduction administration, including retirement plans, insurance-related withholdings, garnishments, and other employee or employer payroll obligations.
- Stay current on federal, state, and wage-related regulations, maintain compliance within Workday timekeeping, and support successful internal, external, and union-related audits.
- 5+ years of experience in payroll leadership with responsibility for full-cycle payroll operations.
- Proven knowledge of U.S. payroll compliance, employment tax rules, wage and hour requirements, and garnishment administration.
- Experience managing payroll teams and coaching employees across multiple locations or regions.
- Strong hands-on experience with Workday, including payroll or timekeeping administration.
- Ability to partner effectively with cross-functional groups such as Human Resources, Legal, Finance, Tax, and Payroll Accounting.
- Demonstrated success overseeing high-volume payroll processing in a complex organizational environment.
- Strong analytical, organizational, and problem-solving skills with the ability to improve processes and maintain service standards.