Customer Experience Engineer (Payroll) - EST

Customer Experience Engineer (Payroll) - EST Mosaic.tech Accounting & Finance, Customer Service Washington, DC, USA USD 85k-108k / year Posted on Apr 28, 2026 Apply now We're looking for a Customer Experience Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows . This role combines technical troubleshooting with deep payroll expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks. This is a high-impact role where your work directly affects employees getting paid correctly and on time. The base salary range for this role is $85,000 - $108,000. There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.

Location Eligibility:

While can be a remote position, HiBob is currently authorized to hire in the following states:

CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.

4-6+ years of experience in Payroll, HRIS, or Payroll Support roles Strong understanding of US payroll processes and compliance considerations Experience troubleshooting payroll systems or integrations Ability to analyze workflows and identify configuration gaps Strong communication skills with both technical and non-technical stakeholders Nice to Have Experience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity, etc.) Exposure to APIs or system integrations Experience supporting SaaS customers Background in implementation or onboarding Own payroll-related escalations Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting Support customers during critical payroll cycles with urgency and precision Ensure accurate data flow between Bob and payroll systems/integrations Act as a payroll expert Advise customers on payroll configurations and best practices Troubleshoot issues related to US payroll compliance and workflows Help customers understand how system setup impacts payroll outcomes Bridge customers and product Translate payroll challenges into product feedback and improvements Partner with Product and Engineering on payroll-related enhancements Advocate for customer needs in technical discussions Drive proactive improvement Identify misconfigurations and potential risks early Recommend process improvements and system guardrails Contribute to documentation and payroll best practices Apply now See more open positions at Mosaic.tech