Payroll & Membership Coordinator

Billing & Membership Coordinator Dauenhauer Plumbing, Heating & Air | Louisville, KY About Us At Dauenhauer Plumbing | Heating & Air, we don't just fix problems — we turn bad days into good ones. As part of the TurnPoint Services family, we are committed to delivering exceptional customer experiences, investing in our people, and building high-performing teams that drive growth. If you are detail-oriented, customer-focused, and thrive in a fast-paced environment, this is an opportunity to play a critical role in both employee payroll operations and customer membership success. Position Overview The Payroll & Membership Coordinator is responsible for supporting payroll processing while also managing customer membership administration and retention efforts. This role sits at the intersection of operations, customer service, and employee support, ensuring payroll accuracy, timely reporting, and a seamless experience for both internal team members and customers. You will assist with weekly payroll preparation, technician timesheet validation, membership account management, and customer communications. The ideal candidate is highly organized, dependable, and able to manage multiple priorities with accuracy and urgency. Key Responsibilities Payroll Coordination Process and review technician timesheets and ensure all payroll information is accurate Support weekly payroll processing and ensure payroll reports are completed by deadlines Audit payroll-related data for accuracy, including hours worked, commissions, bonuses, and adjustments Assist with resolving payroll discrepancies and responding to employee payroll inquiries Maintain payroll records and documentation in compliance with company policies Coordinate with managers and field teams to ensure timely submission of payroll information Membership Program Management Support enrollment, renewal, and maintenance of customer membership plans Track membership activity, including renewals, cancellations, upgrades, and updates Proactively communicate with customers regarding membership benefits and status Partner with operations and customer service teams to support membership growth and retention Ensure accurate membership billing and account maintenance Customer Service Serve as a point of contact for payroll and membership-related questions Resolve customer and employee concerns with professionalism, urgency, and care Deliver a positive, solutions-oriented experience aligned with company values Reporting & Coordination Maintain accurate reporting related to payroll and membership performance Support leadership with insights on trends, issues, and opportunities for improvement Collaborate cross-functionally with dispatch, field operations, HR, and finance teams What Success Looks Like Accurate and timely payroll processing with minimal errors or rework Strong membership retention and customer satisfaction Consistent meeting of payroll deadlines and reporting requirements Positive feedback from employees, customers, and leadership teams High level of organization, accountability, and follow-through Qualifications 2+ years of experience in payroll, billing, customer service, accounts receivable, or administrative support Payroll processing experience preferred Experience in home services, HVAC, plumbing, or related industries is a plus Strong attention to detail and organizational skills Ability to manage multiple priorities in a fast-paced environment Excellent communication and problem-solving abilities Proficiency with systems such as payroll software, CRM platforms, dispatch systems, or ServiceTitan preferred Comfortable handling confidential employee and payroll information Education High school diploma or equivalent required Associate's or Bachelor's degree preferred Why Join Dauenhauer? Be part of a growing, high-performing organization within TurnPoint Services Play a key role in supporting both employee operations and recurring revenue growth Collaborative, team-oriented culture Opportunities for professional growth and development Our Commitment Dauenhauer Plumbing | Heating & Air is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and providing a workplace where all team members can thrive.

Job Type:

Full-time Pay:

Up to $19.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

billing, accounts receivable, or administrative support: 2 years (Required)

Work Location:

In person