Personal Banking Associate

SUMMARY :

Provides administrative support to Personal Banking Officers and Branch Management. Performs a variety of client service duties in support of Main Branch account servicing and sales efforts. Performs other related duties as necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Acts as the Main Branch receptionist if covering at Main Branch. Greets, assists and/or directs walk-in clients to the proper department or employee. Assists the Personal Banking Officers and Branch Management in the administration and client account servicing including but not limited to account changes, debit card orders, and wire transfers. Provide administrative support to the Branch team in the new account opening process. Ensures compliance and proper documentation requirements are met in adherence to internal policies and procedures during the new account opening process and service transactions. Supports the Branch with the sales marketing efforts. May participate in sales campaigns and assist with in-house marketing events. Performs Teller transactions as necessary. Ensures accurate and timely processing of basic and routine retail banking transactions for personal and commercial customers. Balances daily work in accordance with established policies and procedures. Provides Safe Deposit Box client service including admitting clients to the Safe Deposit Box vault, opening new accounts, closing accounts, making changes, inventory, and balancing. Provide support to the Online Banking department as necessary. EDUCATION and/or

EXPERIENCE

High school diploma or GED equivalent; two years of retail banking-related experience including Teller or retail banking client service experience. Excellent customer service and communication skills with the ability to interact effectively with clients by phone or in person in a dynamic work environment. Strong knowledge and understanding of standard bank products, policies, and procedures. Multi-task oriented with strong organizational skills. Computer proficient in Outlook, MS Word, and Excel. All candidates for hire will undergo a credit and criminal background check. Only qualified candidates will be contacted. Grove Bank & Trust is a drug-free workplace and an Equal Opportunity Employer - Veteran/Disability.