Client Support Manager - Private Banking

Client Support Manager - Private Banking The National Bank of Indianapolis - 4.1 Indianapolis, IN Job Details Full-time 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Opening bank accounts Retail banking experience Interpersonal skills Microsoft Office High school diploma or GED Attention to detail Client services Organizational skills Communication skills Time management Full Job Description Are you a client-focused banking professional who thrives in a fast-paced, relationship-driven environment? The National Bank of Indianapolis is seeking a Client Support Manager to support our Private Banking team. In this highly visible role, you'll serve as the primary operational contact for Private Banking clients—partnering closely with one or more Private Bankers to deliver seamless service, operational excellence, and an exceptional client experience. What You'll Do Deliver high-quality, personalized service to Private Banking clients while promoting the Bank's Culture of Excellence. Serve as a primary point of contact, responding promptly and professionally to client questions, requests, and concerns. Manage day-to-day operations for deposit accounts using the Silverlake Xperience operating system. Coordinate and manage loan account operations. Identify cross-sell opportunities and recommend appropriate products or service enhancements to Bankers. Meet with clients, as requested, to assess account needs and assist with opening appropriate accounts. Support Bankers with required reports and portfolio-related documentation. Perform administrative and client-support tasks related to meetings, client events, presentations, and document delivery. Provide back-up support to other Client Support Managers and departments as needed. Who We're Looking For High school diploma or equivalent required; some college or a college degree preferred. Two or more years of experience in retail banking, wealth management, or a similar banking function Working knowledge of depository account products and lending processes Proven ability to partner with bankers to deliver exceptional client service Outstanding interpersonal and communication skills with a strong emphasis on professionalism and responsiveness Strong organizational, time management, and analytical skills High degree of accuracy and attention to detail Ability to work independently with minimal supervision Proficiency in

Microsoft Word, Excel, and Adobe Job Type:

Full-time Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Tuition reimbursement Vision insurance

Experience:

Banking or Wealth Management:

2 years (Required) Ability to

Commute:

Indianapolis, IN 46204 (Required)

Work Location:

In person