Deposit Operations Representative

Cape & Coast Bank Deposit Operations Representative Hyannis, MA Apply Are you someone who enjoys connecting with others & making a real difference in your community? Our Deposit Operations Team looking for a motivated individual to join us as a Deposit Operations Representative

• Account Management. The Deposit Operations Representative
• AM supports the Account Management team & performs a wide variety of customer service & administrative duties to provide service to Bank\'s customers in conformance with established Bank policies & operating procedures.

The Deposit Operations Representative will have general knowledge of Deposit Operations & will be responsible for key tasks as assigned.

ESSENTIAL RESPONSIBILITIES

Responds to & researches inquiries from both internal & external customers Researches, resolves & processes EIM daily including: all non-post transactions, returned deposited items & non-sufficient funds/overdraft items & returns. Processes the daily activities of the Courtesy Overdraft Protection program: provides customers with education, disclosure notices, first notices, collections & counseling letters at established intervals, & monitors deficit balance accounts. Processes correcting entries, adjustments & other transactions as necessary. Performs data cleaning for items including port &/or name merges Performs account maintenance: processes stop payment requests, account conversions, monitors inactive/dormant account activity, processes sweep account activity & customer notifications & processes unclaimed property activities. Completes verifications of deposit, orders &/or returns of foreign currency, foreign checks for collection, completes & submits monthly remittance & reports to IOLTA Committee, processes end-of-year reporting & corrections Processes levies to client accounts as directed by State & Federal Entities Completes Mobile/Remote Deposit Capture deposit reviews, maintenance & support Supports Retail Banking & Customer Assistance Center with customer account needs & requests. Performs other related customer service & administrative duties as assigned or requested Partners with other areas of Operations to assist in fraud investigations & processing The above is a description of the ordinary duties of the position. It should be expected that from time to time, other duties related & unrelated to the above, may be assigned &, therefore, required. Our history of success & commitment to exceptional customer service starts with our employees & we are seeking candidates who share our vision of excellence & distinction. In addition to working with our engaged & exceptional team members, the successful candidate will be provided with competitive salary & outstanding benefits that include health dental & vision insurance, generous 401(k) match & tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer. Requirements

COMPETENCIES

Communication

• Excellent interpersonal skills with ability to interact brilliantly with clients, colleagues, & public; & ability to build collaborative relationships with various business units Professionalism
• Upholds a consistent professional appearance & demeanor, a strong work ethic & integrity. Organization
• Ability to prioritize multiple responsibilities & a significant workload. Technical
• Remains current on industry trends, alerts & best practices Flexibility
• Ability to adapt to changing conditions & react positively & effectively to changes, delays & unexpected events.

QUALIFICATIONS

Education &/or Experience HS Diploma required. Two plus years of banking experience required. Ability to maintain confidentiality; with tact & diplomacy. MS Office proficiency & ability to comprehend & develop proficiency with multiple software applications. Experience & history maintaining accuracy with detail-oriented information. Physical Requirements Ability to lift & carry up to 25 pounds on an occasional basis Active Filters Deposit Operations Representative Hyannis, MA Clear All Apply