Relationship Banker

Jobs › Falmouth, MA › Relationship Banker Cape & Coast Bank Relationship Banker Falmouth, MA Apply We are seeking a customer-focused & relationship-driven professional to join our team as a Relationship Banker. This position may be filled at the Relationship Banker I or Relationship Banker II level, depending on the candidate\'s experience, skills, & demonstrated capabilities. Regardless of level, this role plays a key part in delivering an exceptional customer experience, building strong client relationships, & supporting branch operations. As experience & proficiency increase, the scope of responsibilities expands to include greater operational oversight, leadership support, & advanced banking functions.

ESSENTIAL RESPONSIBILITIES

Relationship Banker I:

Proactively initiates contact with customers to determine banking needs. Accurately processes a variety of transactions such as deposits, withdrawals & payments. Maintains responsibility for cash drawer & follows proper balancing procedures. Responds to customer inquiries with a positive attitude & refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved. Cross-sells the Bank\'s products & services by tailoring recommendations after exploring customer financial necessities & goals through needs-based conversations. Demonstrates & provides customer training & support with all mobile & online banking programs. Maintains a quality knowledge of current products, fees, & policies & is able to provide customer education. May assist customers with safe deposit boxes. Actively participates in the Bank\'s customer-needs based sales program, both as an individual & a team player. Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank\'s written policies & procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security & other regulations as applicable. Relationship Banker II (in addition to RB I responsibilities): Serves as a supervisor in the branch & may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds. May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault & ATMs. Understands & honors dual control requirements for cash, vaults & ATMs. Cultivates customer relationships by offering banking services & expertise to enhance the customer experience. This includes processing financial transactions, providing account services, & product education. May open & close branch office. Proactively initiates contact with customers to determine banking needs. Serves as a Technology Ambassador, providing training & support with all mobile & online banking applications for both customers & branch employees. Originates & underwrites consumer loan applications in accordance with the Bank?s consumer loan policies & procedures. Originates home equity credit lines under the supervision of the residential mortgage department.

QUALIFICATIONS

Education &/or Experience High School Diploma / GED required; Associates Degree in business or related field preferred Relationship Banker l : One to three years of previous retail banking experience in a Teller or Relationship Banker role preferred

Relationship Banker II:

One to three years of previous retail banking experience in a Relationship Banker role preferred Ability to maintain confidentiality with tact & diplomacy Physical Requirements Prolonged Standing Ability to lift & carry up to 25 pounds on an occasional basis. See complete job description when applying. Active Filters Relationship Banker Falmouth, MA Clear All Apply