Job Description
We are looking for a Deposit Operations Specialist to support daily banking operations in the North Shore, Massachusetts. This is a Long-term Contract position for a detail-oriented individual with strong experience in deposit operations and electronic banking within a bank environment. The role focuses on accurate transaction handling, regulatory compliance, customer issue resolution, and effective coordination with internal partners and external vendors. This opportunity is ideal for someone who combines operational precision, risk awareness, and a service-focused mindset.
Responsibilities:
Process a wide range of deposit and electronic banking activities, including online and mobile banking support, debit card operations, wire transactions, remote deposit capture, bill payment services, and person-to-person payments. Investigate and resolve operational exceptions such as chargebacks, fraud-related claims, stop payments, and account or debit transaction issues with accuracy and urgency. Respond to customer and internal inquiries by identifying root causes, correcting issues, and ensuring a high standard of service throughout the resolution process. Maintain detailed procedures, records, and supporting documentation to keep operational files organized and audit-ready. Monitor work for adherence to banking regulations, internal controls, and security standards related to electronic funds transfers, funds availability, and consumer protection requirements. Partner with business units, support teams, and third-party vendors to address operational needs, improve workflows, and support updates tied to regulatory or system changes. Manage user access, reporting activities, and transaction records with close attention to accuracy, confidentiality, and policy compliance. Assist with internal reviews, external examinations, and audit requests by preparing documentation and answering questions related to deposit operations processes. 5+ years of hands-on experience, including at least 2 years of direct work in deposit operations within a banking environment. Practical knowledge of electronic banking services such as online banking, mobile banking, debit cards, wire processing, remote deposit capture, bill pay, and P2P transactions. Strong understanding of retail banking operations and applicable compliance standards, including Regulation E, funds availability requirements, consumer protection expectations, and information security practices. Experience handling transaction processing, fraud claims, chargebacks, stop payments, and customer service issues in an operations setting. Ability to create and maintain process documentation, preserve accurate records, and support audit or examination activity. Proven skill in working collaboratively across departments and with external vendors to resolve issues and maintain operational effectiveness. Strong attention to detail, sound judgment, and the ability to balance service quality with risk management priorities. Familiarity with consumer banking environments; exposure to call center metrics, credit card industry practices, criticality analysis, or consumer lending is a plus. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .
