E-Banking Support & Operations Specialist

Opportunity Overview As a mission driven community bank, where we are passionate about helping our customers and the communities where we live and work, we have a unique opportunity to fill the Electronic Banking Support & Operations Specialist position. In this position, you will have the opportunity to cross-train in multiple facets to support the day-to-day operations of UniBank's electronic banking services and products. The Electronic Banking team is a fast-paced, collaborative environment which ensures quality service and effective operations support for both internal and external customers. We are willing to train the right candidate, so don't hesitate to apply today! Position Overview The Electronic Banking Operations and Support Specialist is a process-oriented individual that supports the Electronic Banking team in their daily activities. To that end, the E-Banking Support & Operations Specialist processes electronic transactions, provides technical/general support to customers and Bank personnel, and maintains a working knowledge of the Bank's customer and deposit system. Primary Accountabilities Responsibilities to Our Customers Establishes online banking and bill pay relationships for cash management customers including setting parameters and limits as directed by Commercial, Government, and Retail Banking. Processes incoming and outgoing wire transfers and maintain accurate documentation as required by the Compliance Department. Enrolls commercial and municipal customers for remote deposit services and provide customer training and support. Supports ATM and Card services including customer inquiries, card printing, file maintenance, disputes, and reconciliation as required. Provides external and internal customer support for electronic operations activities related to Remote/Mobile Deposit, Wire Transfer, ACH Origination, Online Banking, Bill Pay, Positive Pay, and eStatements. Ensures applications for electronic services are properly completed and maintain department files for the Compliance Department. Takes ownership for the resolution of customer issues and responds to customers in a timely manner. Provides customer service to all internal and external customers by problem solving and/or providing information such as payment orders, laws and regulations, and/or deadlines. Responsibilities to the Bank Participates in the development and revision of policies, procedures, and processes. Monitors updates from service providers and share information with the team as appropriate Identifies potential risks, including fraud, and escalate appropriately. Provides regular feedback to management about concerns, requested changes or improvement requests. Recommends viable solutions to improve customer service and team efficiency. Participates in system testing for disaster recovery and during system release cycles. Personal Growth Participates in training assigned by management to expand knowledge of regulations, systems, and the industry. Actively seeks opportunities to learn new skills and cross train to support other department functions. Knowledge, Skills, Education and Work Experience Basic Understanding of the banking industry and electronic/digital banking products and services. Familiar working with Microsoft Excel, Word, and Outlook. Strong verbal and written communication skills. Ability to perform with a high level of accuracy and timeliness. High School Diploma or equivalent required, Associates Degree preferred. 1-2 years' experience in the banking industry required, 3-5 years preferred.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. About UniBank We are UniBank, a team of civic-minded financial professionals and all-around great people working together to enrich people, businesses and municipalities across New England. We don't abide by the doctrine of big, national banks. What we believe is different. What we believe is unique. We believe in our community. And we believe in the people who live here. We believe in committing time and financial support to local nonprofits. We believe in finding innovative solutions for affordable housing, community development and independent business. And yet, we are bankers. We are a mutual bank, owned by its customers, dedicated to local service. We are technology leaders. Since launching our first online payment platform in 2003, we've never stopped delivering the most effective technology to our customers. We are a unique blend of consumer, civic and business banking with more than 150 years of history. We are an exception to the rule. We are unique. Unique to people. Unique to business. Unique to local government. We are UniBank. Bank Different. Bank Unique. This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements. UniBank is committed to fair, competitive, and market-informed pay for our employees. The estimated base hourly rate for this position is $25.00/hr to $32.00/hr. Final hourly offer will be determined based on a particular candidate's unique combination of factors such as skills, education, experience and certifications. In addition to those factors, we believe in the importance of pay equity and consider the internal equity of our current employees as part of any final offer. UniBank supports the internal growth and development of our employees and so it is rare to have an initial employment offer at the top of a positions pay grade. As a candidate, you are encouraged to have an open conversation with the hiring team regarding any compensation and benefit related questions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability. Participant in e-verify