Personal Banker

Position:

Personal Banker Reports To:

Retail Operations Supervisor FLSA:

Non-Exempt Location:

Idaho or Meridian office Position Summary The position of Personal Banker will originate and service a variety of consumer lending products as well as serve our clients either in person, via phone or other electronic communication by opening and servicing all types of deposit accounts and by offering our products to them in accordance with the organization's Mission Statement and Core Values. As a Personal Banker, you will provide exceptional customer service and build relationships with new and existing customers so as to be able to refer them to other team member(s) or department(s) for additional services. You will be expected to provide exceptional customer service to both external customers and internal team members while presenting a positive, get it done attitude. The position requires the ability to work within the community to develop business relationships and grow the Bank's loan and deposit portfolio. Additional responsibilities include opening deposit accounts and providing a variety of customer services as needed. The position reports to the Retail Operations Officer. Essential Functions Work cooperatively and respectfully in a Team Environment with all

Bank Team Members Lending:

Work with new and existing customers to analyze needs, determine risks and to structure loans (Consumer, Rapid Reserve and Credit Cards) Follow procedures for approval and denial of Consumer Loans, Rapid Reserves and Credit Cards Analyze financial and credit information Ensure compliance and disclosure requirements are met Present loans over-lending limit to appropriate lending officer for approval/authorization Ensure completeness of proper lien filing Offer and sell insurance (per license) and other bank products and services to include, but not limited to new accounts, merchant processing, deposit products, and technology enhancements such as online/mobile banking, Business Online Banking, Merchant Capture, etc. Develop and maintain file documentation, working any exceptions related to compliance or missing documentation. Collect delinquent payments, pursue legal remedies when necessary and as authorized by Loan Committee Assist with collecting moneys owed for customer whose accounts are closed die to NSF. Look for opportunities to offer additional products and services to all customers Meet Performance Plan goals within acceptable tolerances Participate in the Bank's Call Program to develop business Provide Quality Control feedback in regards to credit files so as to not exceed guidelines Maintain knowledge of banking products and services Provide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control Follow loan policy and lending authority limits with no significant losses due to failure to adhere to Loan Policy.

New Accounts:

Open deposit accounts and related products following procedures for reviewing, approving or denying applications for consumer and business customers Assist with closing accounts as requested by customer or Bank initiated closures; I.E. NSF, fraud, etc. Assist customers with online baking issues Open, renew or redeem Certificates of Deposit Assist with opening and servicing Health Savings Accounts (HSA) and Individual Retirement Accounts (IRA). Enter new account data and file maintenance into system Look for opportunities to offer additional products and services to all customers Issue Debit Cards, assist with customer inquiries, and research, resolve and maintain Debit card disputes Complete scanning and/or electronic filing of account documentation daily or as needed Assist with monthly reports Assist customers with routine transactions such as address changes or stop payments Assist customers with safe deposit box needs Research and resolve customer inquiries Be familiar with Bank's Online Banking, Merchant capture, Courtesy Pay (overdrafts) Program and other services Maintain knowledge of banking products and services Provide exceptional customer service while maintaining knowledge of Bank policies and procedures, applicable laws and regulations/compliance requirements including but not limited to the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control Additional Responsibilities Complete required Bank training annually Greet customer and answer incoming phone calls Willing and able to work at other location as needed May be asked to review data input for quality control and scan documents into system Must be willing to complete other duties as assigned Serve as a member on at least one Bank Committee Participate in a minimum of two Heritage Club events annually Participate in two Highlander Cross Country or Track events annually Participate in two community events representing TRB (approved by manager) Skills and Competencies Prior Banking experience preferred Minimum of one year customer service experience is required Must be Bondable Have or will obtain and maintain required licenses and certifications as necessary for the position Computer proficiency required - ability to use internet, email and Microsoft Office Word and Excel Must be able to conduct oneself in a manner that promotes trust in the individual and our organization Must maintain confidentiality at all times due to the nature of information about customers and transactions High attention to detail and accuracy Self-directed - be able to fulfill the responsibilities of the position with minimal supervision Must be able to prioritize and organize responsibilities to maximize productive results Physical Demands Normal office environment Extended PC viewing, keyboarding with periods of sedentary work May be required to stoop, kneel, stand, walk, talk, hear, reach with hands and arms May be required to occasionally lift/move up to 30 pounds The physical demands notes above are representative of those that must be met by an employee to successfully perform the essential function of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) 401(k) 3% Match 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Opportunities for advancement Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Physical Setting:

Office Experience:

Banking:

1 year (Preferred) Customer service: 1 year (Preferred)

Work Location:

In person