Universal Banker Salem Co-operative Bank United States, Hampshire, Salem 3 South Broadway (Show on map) Jun 10, 2026
At Salem Co-operative Bank, we're more than a financial institution
- we are the building blocks of our community. For over 100 years, we've built relationships that go beyond transactions
- supporting local families, small businesses, and the neighborhoods we're proud to call home. Here, your work has a direct impact; you'll see the difference you make in familiar faces and shared successes every day. We are currently looking to hire a Universal Banker for our Salem, NH office
- someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you're passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you'll find more than a career here
- you'll find a place where you belong.
The Universal Banker is a cross-functional position which will perform activities both on Platform/Customer Service and the Teller line (if/when needed). The level of the position will be determined by skill level and experience of applicants. What you'll do: Learn and maintain up-to-date knowledge of all account types, products, services, and online account opening in order to advise and answer customer questions; recognize referral opportunities and introduce to appropriate team members
Open accounts and process loan application requests for new and existing customers online and in the branch
Provide excellent customer service to internal and external customers
Educate customers on consumer and business products and services
Research and respond to more complex matters including customer issues in a timely manner, escalating to branch management as appropriate
Organize daily branch work, maintain accuracy and proper documentation, complete required regulatory and operational reports, perform quality control, and complete currency transaction reports
Assist with opening/closing of the branch as needed and ensure all opening/closing procedures are followed
Meet branch goals for customer retention and deposit relationship growth
Participate in bank-wide projects and committees as needed
Assist with training of new branch/bank staff as needed
Process a variety of customer transactions and payments in both the lobby and drive-thru, including but not limited to deposits, withdrawals, loan payments, check cashing, money orders, bank checks, and bonds; ensure confidential customer information is stored securely
Balance cash drawer at end of shift/day
Assist customers with access to safe deposit boxes and closure; adheres to respective procedures and guidelines
Assist with balancing the vaults and ATM
Assist with fulfilling all CRA responsibilities and actively participating on various community service projects
Strive to maintain an inclusive team environment
Comply with and maintain branch conformance with all established Bank policies and procedures as well as state, federal, and local regulations; assist with ensuring ongoing compliance with audit and security procedures and other applicable guidelines
Help with coverage in Methuen, MA branch if/when needed
Perform other responsibilities as needed
What you will bring to the role:
High school diploma or equivalent
2+ years customer service experience in banking
Knowledge of bank products and services
Cash handling experience
Excellent verbal and written communication skills
Customer focus with the ability to build and maintain relationships and recognize opportunities
Self-motivated, able to take initiative
Ability to solve problems and provide solutions to customers' needs
Proficient computer skills including Word and Excel
Ability to multi-task and adapt to change
