Banking Services Supervisor

Banking Services Supervisor Pinnacle Bank/Bank of Colorado Fort Lupton, CO Job Details Full-time $31 - $33 an hour 20 hours ago Benefits Paid holidays Paid time off Qualifications Computer operation Budget management Banking services expertise Management Phone communication Budget control Workflow management (operations management method) Expense management Computer literacy Mid-level Windows High school diploma or GED Hiring Supervising experience Quality control Typing Training Post-merger integration Leadership 2 years Client interaction via phone calls Full Job Description Description

GENERAL SUMMARY

Provide supervision for Banking Services Department. Ensure that the quality and timeliness of branches request are met. Performs duties of the Department as needed. Is responsible for workflow, and completion of duties of the department. Assist internal and external customers as needed.

RESPONSIBILITIES AND DUTIES

Provides telephone customer service and support for external and internal customers regarding inquires and problem resolution. Follows up to verify items have been resolved in a timely manner. Supervises, trains, and assists all areas of Banking Services Department. Oversees that work is completed on time and is correct. Schedules duties. Assists with annual reviews, hiring and terminations. Performs duties of Senior Banking Services representative when required. Works with Quality Control Officer and Compliance Officer on audit and compliance issues. Reviews and tests Banking Services and Mail Center procedures with staff. Works with merger consolidations and D-conversions Coordinates with PDS on EIM processing and ATM issues. Provides support in ATM, card services including debit card programs, debit card rewards, merchant card processing programs, and other card related programs offered, as needed. Works with budget and employee expenses. Other duties as assigned by management. Regular and reliable attendance. Regularly exercising independent judgement and discretion over matters of significance. Communicate effectively in-person and otherwise with all coworkers and customers, both during regular business hours and before and after regular business hours, if necessary. Effective communication and collaboration are essential for this role. While remote work may be available periodically, there are times when being in the office is necessary to maintain our collaborative efforts. Therefore, this position cannot be primarily performed remotely.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of FiServ preferred. Knowledge of Windows based programs preferred. Skills in good customer service and telephone courtesy. Ability to operate a PC with keyboard accuracy and speed. Ability to work under pressure, meet critical deadlines and have constant interruptions while doing assigned responsibilities including reconcilement, verification and computer input.

EDUCATION AND EXPERIENCE

: High School or equivalent. Two years' Bank operations experience is required. Supervisory or leadership experience is preferred. Supervisor must have prior experience in all levels of Banking Services and be familiar with integration of all deposit accounts.

PHYSICAL DIMENSIONS

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of personnel so classified. More Details 8am-5pm Monday to Friday About Pinnacle Bank/Bank of Colorado We take pride in our heritage as a family-owned, community bank. Our commitment to our customers and community is at the forefront of how we do business. We are a Nebraska-based banking organization founded in 1938 in Palmer, Nebraska. Today, we have branches in Arizona, Colorado, Kansas, Missouri, Nebraska, New Mexico, Texas and Wyoming. As we grow, our commitment to our customers and community remains as strong as ever. We specialize in building lasting banking relationships with the businesses, farms and families we serve. We also prioritize taking an active role in our communities through charitable giving and volunteering. At Pinnacle Bank, we are ready to help your company with business checking and savings accounts, commercial loans and lines of credit and treasury management services. We also offer personal banking services, including accounts, mortgages, personal loans and technology products. We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines.

Other benefits include:

• Paid holidays and paid time off benefits are not applicable for employees that are fully commissioned. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at or by phone at 402-697-8666 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address. For more information, view the [

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