Customer Experience Banker - Irvington (Indianapolis, IN)

Customer Experience Banker - Irvington (Indianapolis, IN) Huntington Bank - 3.5 Indianapolis, IN Job Details Full-time 8 hours ago Qualifications Customer follow-ups Customer communication Financial sales Financial services customer support Customer relationship building Referral-based lead generation Financial transaction processing Sales referrals Promoting bank products Client relationship development Post-sales issue resolution Compliance with security regulations High school diploma or GED Bachelor's degree Client retention Financial goal setting advisory services Client acquisition Client referrals Balancing end-of-day transactions Sales follow-up Entry level Retail sales Industry knowledge of retail banking

Full Job Description Description Summary:

Serves in a concierge role by servicing walk-in customers. Responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.

Duties & Responsibilities:

Providing excellent customer service and effectively resolving customer issues. Being proficient in understanding and educating customers on consumer deposit products. Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. Adhering to all operational, security, risk and regulatory policies and procedures. Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Required Qualifications:

1 year customer service in banking, financial services or goal driven retail sales. Can include military service in an administration, contracting, civil affairs, or similar role

High School Diploma OR Bachelor's Degree Preferred Qualifications:

Bachelor's Degree Cash handling skills preferred but not required Comfort with technology such as mobile services and online banking services is a plus

Exempt Status:

(Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

No Workplace Type:

Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Note to

Agency Recruiters:

Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.