Support Specialist

Support Specialist at AppleOne Employment Services Support Specialist at AppleOne Employment Services in Seminole, Florida Posted in 2 days ago.

Type:

full-time

Job Description:

AppleOne is seeking a professional, high-energy Contact Center Specialist. In this role, you will be the voice of a financial institution, providing exceptional service via phone, email, and live chat. You will act as a technical guide and a financial problem-solver, ensuring every customer feels supported and valued.

The Perks Pay:

$22.00 per hour Weekly Pay Contract to hire

Flexibility:

Hybrid work options (2-3 days remote) available after initial training and based on performance.

Environment:

A supportive, professional atmosphere with a focus on career growth.

Key Responsibilities Multichannel Support:

Respond to inbound inquiries regarding deposits, loans, and banking services via phone, email, and chat.

Technical Troubleshooting:

Assist customers with digital products, including mobile banking apps, Bill Pay, and Zelle.

Problem Resolution:

Take ownership of customer issues, researching and resolving them while maintaining detailed documentation.

Referral & Growth:

Identify customer needs and recommend appropriate financial solutions or refer them to specialized departments for personal or commercial loans.

Compliance:

Maintain strict adherence to banking regulations (BSA, AML, Reg E, etc.) and internal policies.

What We're Looking For Experience:

Required previous experience in a Contact Center/Call Center. Experience in banking or live-chat roles is highly preferred.

Education:

High School Diploma or equivalent required (College degree preferred).

Skills:

• Ability to simplify complex problems for customers. Excellent verbal and written communication. Comfort navigating multiple computer systems and online applications simultaneously. Strong de-escalation skills and a positive, respectful demeanor.

Schedule & Location Hours:

9:00 AM - 6:00 PM (includes a 1-hour lunch break).

Weekends:

One Saturday per month required.

Location:

Based in Clearwater, FL (Countryside area).