Electronic Banking Operations Specialist

Electronic Banking Operations Specialist at Security First Bank Electronic Banking Operations Specialist at Security First Bank in Rapid City, South Dakota Posted in 4 days ago.

Type:

Full-Time Job Description:

Security First Bank is a Nebraska-chartered, privately held community bank with 36 branch locations and 12 insurance offices throughout Nebraska and southwest South Dakota. We provide community banking services from the farm and ranch towns in rural Nebraska to the hub cities of Lincoln and Rapid City. Each branch is managed locally, and our employees are part of the communities we serve. This gives us valuable local perspective and a personal commitment to servicing your financial needs. Security First strives to improve the lives of the families and business we serve with creative, high-quality financial services. We believe that attention to detail, flexible and innovative services and remarkable customer care are the pillars of successful community banking, and we've been committed to those standards since our founding. In 1898, nine ranchers in northwestern Nebraska started Stockmens National Bank of Rushville, Nebraska. Fast forward 125+ years, Stockmens National Bank

• now known as Security First Bank
• has grown to encompass 36 bank branch locations, 12 insurance offices, one loan production office, and employs nearly 350 people throughout Nebraska and southwest South Dakota. For over 125 years, we've been "the bank" of our communities. As we celebrate and reflect on our history, we remain committed as ever to meeting the financial needs of the families and businesses we serve
• now and for generations to come.

Position Overview The Electronic Banking Operations Specialist plays a key role in supporting the bank's consumer and commercial digital banking platforms. This position serves as a primary resource for both customers and internal teams, ensuring smooth operation of electronic banking services, assisting with system maintenance, and supporting the rollout of new digital products. The role requires strong analytical skills, a customer‑focused mindset, and the ability to navigate evolving banking technologies. Key Responsibilities Maintain, analyze, and troubleshoot electronic banking products and digital delivery channels. Document issues and collaborate with Information Services to drive timely resolution. Serve as the central communication point for electronic banking system updates, outages, and enhancements. Assist with research, testing, and documentation during implementation of new digital channels or services. Provide training and support to internal staff on electronic banking tools and processes. Stay current on bank products, services, regulatory requirements, and compliance standards. Identify opportunities to improve efficiency through critical thinking and strong organizational practices. Manage multiple ongoing projects while demonstrating ownership of problem resolution. Perform additional duties as assigned. Qualifications and Experience High School Diploma or GED required; additional education in business, finance, or technology is a plus. 1-3 years of experience in banking, financial services, technology, or a related field. Familiarity with the bank's current systems is preferred. Strong written and verbal communication skills. Above‑average problem‑solving abilities and the ability to work independently with a high level of confidentiality. Excellent time management, organizational, and interpersonal skills. Solid understanding of deposit accounts, branch operations, banking technology, and regulatory impacts on internal processes. Why Security First Bank Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page. How to Apply Qualified candidates are encouraged to complete the online application through Security First Bank's secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: 1919 Hope Court, Suite100, Rapid City, SD or call 605-718-8060. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation. Employer paid benefits for full time status: PTO (vacation and sick pay), Paid Holidays (Federal),

Employer Paid:

EAP (Employee Assistance Program), Short Term Disability, Long Term Disability, Basic Life and Accidental Death & Dismemberment No waiting period for Paid Holidays, Medical, Dental, Vision or EAP Medical options (including some employer contributions to provide affordability and value): High-Deductible Health Plan (HDHP) with a Health Savings Account (HSA) option Preferred Provider Organization (PPO) Plan with a Flexible Spending Account (FSA) option Dependent Care Flexible Spending Account Dental Vision Supplemental Voluntary Benefits Telehealth Access to experts for federal and state benefits, FEDlogic Connect with leading experts in cancer research, care, and treatment with Cancer Expert Now Retirement and other benefits

• full time: 401(k) Plan with Company Match Paid Family Leave program with approved qualifying event.

Banking products:

Free Checking, Safe Deposit Box (based on availability), Customer benefits when opening account.