Electronic Banking Specialist

Position Overview The Electronic Banking Operations Specialist plays a key role in supporting the bank's consumer and commercial digital banking platforms. This position serves as a primary resource for both customers and internal teams, ensuring smooth operation of electronic banking services, assisting with system maintenance, and supporting the rollout of new digital products. The role requires strong analytical skills, a customer‑focused mindset, and the ability to navigate evolving banking technologies. Key Responsibilities Maintain, analyze, and troubleshoot electronic banking products and digital delivery channels. Document issues and collaborate with Information Services to drive timely resolution. Serve as the central communication point for electronic banking system updates, outages, and enhancements. Assist with research, testing, and documentation during implementation of new digital channels or services. Provide training and support to internal staff on electronic banking tools and processes. Stay current on bank products, services, regulatory requirements, and compliance standards. Identify opportunities to improve efficiency through critical thinking and strong organizational practices. Manage multiple ongoing projects while demonstrating ownership of problem resolution. Perform additional duties as assigned. Qualifications and Experience High School Diploma or GED required; additional education in business, finance, or technology is a plus. 1-3 years of experience in banking, financial services, technology, or a related field. Familiarity with the bank's current systems is preferred. Strong written and verbal communication skills. Above‑average problem‑solving abilities and the ability to work independently with a high level of confidentiality. Excellent time management, organizational, and interpersonal skills. Solid understanding of deposit accounts, branch operations, banking technology, and regulatory impacts on internal processes. Why Security First Bank Security First Bank offers an excellent opportunity within a community‑focused financial institution recognized for integrity, customer trust, and operational excellence. We welcome applicants from a wide range of backgrounds and provide a supportive environment where you can develop valuable skills, contribute to a service‑driven team, and build a strong foundation for your career. We offer competitive wages and one of the most comprehensive benefits packages in Nebraska and South Dakota, designed to support both your professional development and personal well‑being. Starting pay is based on experience, and additional benefit details are available on our Careers page. How to Apply Qualified candidates are encouraged to complete the online application through Security First Bank's secure applicant portal by visiting our website and selecting the careers page. For application assistance or accommodation requests, please contact: 1919 Hope Court, Suite100, Rapid City, SD or call 605-718-8060. This Job Description is not a complete statement of all duties and responsibilities comprising this position. Security First Bank is an Affirmative Action and Equal Opportunity Employer, Minority / Female / Disabled / Veteran / Gender Identity / Sexual Orientation.