Electronic Banking Associate

Electronic Banking Associate Planters Bank, Inc. - 4.0 Clarksville, TN Job Details Full-time $15 - $18 an hour 10 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Computer operation Microsoft Excel Phone communication Call center experience Computer literacy Microsoft Office High school diploma or GED Attention to detail Organizational skills Productivity software Phone etiquette

Banking Full Job Description Position Summary:

The primary responsibilities of an Electronic Banking Associate are to utilize excellent phone etiquette, technical troubleshooting skills, and professional customer services skills to assist internal and external customers with electronic products and services.

Essential Duties and Responsibilities:

Note:

The following duties are not exhaustive and may be subject to change.

Call Center:

Answers phone calls to assist customers with electronic products and services. Processes customer service requests received from multiple sources. Onboard customers for consumer, small business, corporate online banking, bill pay, & mobile banking. Knowledge of Quicken, QuickBooks, and other financial software applications including, but not limited to linking their Planters Bank accounts, importing data, and exporting data. Process various daily reports. Fulfill maintenance requests from Treasury Management. Requires good written and oral communication skills. Proficient knowledge of Word and Excel. Working knowledge of Adobe. Adhere to all safety and security procedures. Knowledge of fraud mitigation techniques within the department. Knowledge of the fraud incident response process to detect, analyze and respond to security incidents or emergencies. Adhere to all departmental specific procedures. Recommend, develop and implement steps to improve customer service. Maintain confidentiality at all times. Assist the Electronic Banking Officer with extra duties as deemed necessary. And, as directed, may perform other duties from time to time.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High School Diploma or equivalent required; additional education is a plus. Preferably 1 to 3 years of previous banking experience. Detail Oriented Good understanding of financial products and services. Adequate typing skills. Ability to multitask. Good organizational skills. Excellent verbal and written communication skills. Knowledgeable personal computer software and mobile skills. Proficiency in computer use.

Physical Demands:

Ability to talk, hear, and maintain a positive attitude, even in challenging situations. Ability to stand, sit, and reach; occasional lifting of up to 20 pounds. Must be able to use a swivel chair. Ability to walk up and down stairs. Specific vision abilities include close vision.

Job Type:

Full-time Pay:

$15.00 - $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance

Experience:

Call center: 2 years (Preferred)

Banking:

2 years (Preferred)

Online Banking:

1 year (Preferred)

Microsoft Office:

3 years (Required) Phone etiquette: 3 years (Required) Ability to

Commute:

Clarksville, TN 37040 (Required) Ability to

Relocate:

Clarksville, TN 37040: Relocate before starting work (Required)

Work Location:

In person