Telephone CSR at Jacksonville

$0.00 Salary Not Available Position range in Texas $12.88 - $17.49 Per hour Telephone CSR at Jacksonville Austin Bank Texas NA

Occupation:

Telephone Operators

Location:

JACKSONVILLE, TX - 75766

Positions available: 1 Job #: 16995394

Source:

WorkInTexas

Posted:

03/26/2026

Updated:

03/29/2026

Expires:

03/26/2027

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Education High School Diploma or Equivalent Experience 12 Month(s) Schedule Full Time Job Type Regular Duration Permanent Employment Benefits Help for . Provides superior customer service, by telephone, for the Bank's customers and employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following: Other duties may be assigned. Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions. Exhibits superior customer service as an Austin Bank team member. Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs. Helps promote a loyal relationship between the customer and Austin bank. Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals. Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc. Takes advantage of appropriate communication channels regarding bank related business matters. Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval. Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally. Greets customers and provides superior customer service. Cooperates with fellow workers and supervisors to provide superior customer service to the Bank's customers and employees. Provides information to callers about Austin Bank products and services, including but not limited to deposit products, loan products and electronic banking products. Sells or cross-sells as the opportunity arises. Utilizes definitive questions to accurately and rapidly determine the true needs of the caller and either provides the requested information, resolves the issue or determines the specific employee or department that must be contacted to properly address the customer's request or issue. Uses acquired knowledge, product and services guides and other reference materials to assist in properly providing information and services to callers.