Deposit Services Specialist

Description

NON-EXEMPT PRIMARY PURPOSE

This position is primarily responsible for providing general Deposit Services Department duties as it relates to account and item processing, review various accounts for verification and accuracy, and to provide superior customer service to the branch personnel. This position requires the ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

ESSENTIAL FUNCTIONS

Provides error resolution with deposit accounts and monitors accounts as required by regulatory guidelines. Research and input non-post for DDA, Savings, COD and Safe Deposit Box items. This process may involve branch communication. This position also reviews the daily Stop Suspect Payment report for DDA and Savings and performs return processing when required. Review of specific paid items including 2 signature verification and high dollar signature review. Return items by the FRB deadline if needed. Receive Unauthorized ACH items, verify and return via Fedline meeting the specified FRB return deadline. Receive and complete bank references received via SSA/SSI program as well as from branches and other entities such as the Housing Authority, etc. Review Daily Balancing Report in Synergy to ensure applications are in balance. Review CD Non-Activated Report and notify branch to inquire of deposit. Review CD and DDA Balancing Reports to ensure all corresponding GL accounts are in balance, report out of balance to accounting and/or related department(s), Review Suspect Duplicate Item Report from JH to ensure true duplicate items were removed. Review Daily Source Totals Report to ensure Proof balancing of previous day. Review Cashiers Checks for payee verification. Index Documents and other items into Synergy. Assist with OOPS report review as needed. Performs Wire review and verification. Performs back-up mailroom duties Reviews Proof Corrections and submits email to the related branch for their correcting entries. Inputs and submits UPS shipping information for bank or department related mailings. Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them. Performs related duties and responsibilities as required and assigned. Requirements

EDUCATION/EXPERIENCE

Graduation from an accredited high school or General Education Degree (GED), Associate degree in Business or related preferred, with 3-5 years of banking experience; or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Must successfully complete required training.

KEY COMPENTENCIES

• Ability to work independently and accomplish tasks through self-motivation.
• Ability to use analytical reasoning and problem-solving techniques.
• Ability to maintain moderately complex files, records, and reports.
• Passion for customer service.
• Outstanding verbal, written, and interpersonal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent typing, filing, and customer service skills.
• Knowledge of ACH rules section codes, etc.
• Knowledge of IRS regulations for IRA, HSA and CESA.
• Working knowledge of Microsoft Office products.
• Ability to master job specific software and hardware components.

EEOC STATEMENT

New Peoples Bank is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.