Universal Banker

Universal Banker Do you want to work for a local bank that has been invested in the Greater Chippewa Valley community for over 120 years, where employees matter? Why do our employees work at Northwestern Bank? 1. Serving and getting to know our customers in our day-to-day, face-to-face interactions with them is very rewarding. Knowing that we helped assist the customer with their transaction or that we made a positive difference in their day is priceless and is appreciated by all. 2. Our team at NB works hard alongside of each other, assisting others when needed. We work together as a team to strive for an outstanding customer experience. 3. Northwestern Bank supports the communities we serve, helping to make the lives of all community members better, including our own. We are very proud to work at Northwestern Bank because of the difference WE, at NB, make! 4. We have a family-friendly work environment and great work culture. We look for ways to have fun and connect with each other throughout the day, while still working hard to serve our customers. 5. Our CEO and Bank President knows us by name and makes it their priority to visit each branch. They understand and appreciate that all employees and positions are vital to our bank's success. If this type of work culture sounds inviting to you, we have a full-time Universal Banker position available at our River Prairie Branch. This position will be regularly scheduled to work Monday through Friday and 1 - 2 Saturdays (8:45 am - 11:00 am) per month. This position is responsible for handling the financial transactions of our customers in a friendly, accurate, and efficient manner, will assist customers with account openings and closings, assist our customers with their online banking questions, and will work with IRA's, HSA's, CD's, etc. A complete job description can be found below. The ideal applicant will have previous banking experience, will love working with people, have the desire to provide a high-quality customer experience, be detail oriented, have the ability to make sound decisions in a fast-paced environment, have a positive and professional attitude, and will exemplify our Core Values of deliver an exceptional experience, shine through service, create positive impact, lead with integrity, and foster genuine relationships. Northwestern Bank is very supportive of the communities that we serve, offers a great work environment, and keeps a positive work-life balance for our employees.

Northwestern Bank offers the following:

Competitive Pay Generous 401K plan Health, Dental, Vision, Life and Long-term Disability Insurance Incentive Bonus program Paid Vacation, Holiday and Sick Time Paid Parental Leave Well-rounded EAP program EOE, including disability/veterans Northwestern Bank Mission Statement Building Stronger Communities Where People Matter Core Values Deliver an exceptional experience. Shine through service. Lead with integrity Create positive impact. Foster genuine relationships. About Northwestern Bank Northwestern Bank is a locally owned, community bank proudly serving our communities for over 100 years. We are building stronger communities where people matter, and we do that by putting our core values in action. Northwestern Bank is a reflection of each of the communities we serve and like our communities we are strong, committed, and genuine. We treat customers like family, giving sound advice, and honest financial direction. About Our Employees Northwestern Bank employees are remarkable in their commitment to our communities, customers, and to each other. They bring our values to life as they perform their day-to-day responsibilities, make decisions, and in how they treat others. Our employees regularly rise above expectations as they seek to help others, always being truthful, respectful, and trustworthy. They serve our communities through active volunteerism.

Universal Banker Position Summary:

Serves the transaction processing needs, identifies needs and provides appropriate account services to Bank customers and potential customers in a friendly, helpful, efficient, professional and accurate manner. Maintains and balances a cash drawer.

Principal Duties and Responsibilities :

Performs all or some of the following: 1. Serves customers with their accounts by completing a variety of transactions according to Bank policy and procedure. Accepts and processes deposits, withdrawals, transfers monies, process payments, cashes checks and bonds, fills coin/currency orders. Process the purchase of money orders, gift cards, and cashier checks. Processes cash advances. 2. Balances cash drawer according to accepted procedure. Counts cash and runs coin counter. May need to strap cash, roll coin, and sort out mutilated money. 3. Opens accounts for customers, explain various accounts, services, and policies; processing, filing and maintaining account records; assisting customers with ordering checks and completion of direct deposit forms. Includes checking, savings, savings bonds, Visa Card & Merchant Service Referrals, Debit Card applications, and certificates of deposit. Collects legal documents and titles account appropriately. 4. May set up fiduciary accounts, Individual Retirement Accounts (IRAs) and Health Savings Accounts (HSAs) as requested. 5. Assists customers with maintaining their accounts, balance checkbooks, positively solve complaints and account problems, updates to customer information, provide interest rates, advise customers of options to better meet their needs, process stop payments, automatic deductions, etc. Closes accounts as needed. 6. Assists customers with electronic banking products set up including but not limited to, online banking, Mobile Banking, bill pay, remote deposit capture, Zelle, My Card, etc. 7. Collect CIP information, run Chex system, and OFAC. 8. Prepares reports and correspondence as needed or requested. Documents files clearly and accurately. Input wire transfers on Excel spreadsheet, type up unclaimed property letters. 9. Process and/or verify outgoing/incoming domestic and international wires. 10. May be responsible for balancing vault cash and coin machine according to established procedures. May be responsible for balancing money order machine at end of day. 11. May be responsible for maintaining and balancing ATM machine. 12. Performs opening and closing duties according to established schedule and procedures. 13. Knows and strictly follows all security and internal control procedures. Notifies supervisor immediately of any suspicious activity or questionable transactions. 14. May assist customers with safe deposit box requests. Opens and closes safe deposit box accounts, processes payments and other billing activities, etc.

Additional Duties and Responsibilities:

Perform general office duties including answering/transferring phone calls, preparing incoming/outgoing mail, making copies, requesting maintenance service, etc. May need to perform light janitorial duties including, dusting, vacuuming, wet mopping, and light shoveling. May be asked to serve as a Notary Public and notarize official government documents.

Work Relationships and Scope:

Works closely with and reports to the Branch Teller Lead. Due to nature of position, will interact on a regular basis with most other employees at the Bank particularly Tellers, Deposit Servicing, Customer Service, and Loan Department employees. Will have nearly continuous contact with customers on a daily basis. Work regularly with highly confidential and sensitive customer information.

Measures of Performance:

Quality, accuracy, reliability, friendliness, thoroughness and timeliness of services provided to customers; effectively communicates and develops good working relationships with co-workers and customers; professional workplace appearance and conduct; keeps Bank and customer information confidential; reporting to work on time; understands and adheres to Bank operating, personnel and security policies and procedures; informs customers and potential customers of additional Bank services. Benefits Offered to

Full-time Positions:

Competitive Pay Generous 401K plan Health, Dental, Vision, Life, and Long-Term Disability Insurance Incentive Bonus program Paid Vacation, Holiday, and Sick time

Knowledge, Skills and Abilities Required:

Must have a high school diploma or equivalent certification.

Must possess:

friendly, courteous and professional customer service attitude; basic mathematical skills, technical ability to input and retrieve computerized information; excellent verbal communication skills for interacting professionally with customers and relating to other employees; ability to maintain the integrity of highly confidential information; ability to deal effectively with time pressures and stress; ability to lift approximately 50 lbs. and stand for prolonged periods. May need to bend, stoop, and lift to move office materials, retrieve files, and do light janitorial duties.

Equipment Operated:

Adding machine, computer system, printers, image scanner, money order machine, cash advance machine, currency and coin counters, fax, copier, telephone, typewriter, paper shredder, and coin wrapper. May use Dyna cash recycler.

Working Conditions:

Work is performed in a pleasant office environment with minimal chance for personal injury. Regular mental and visual concentration for computer usage required. Frequent repetitive work. Work is performed generally during regular business hours