Universal Banker I

Consistent Daytime Hours | Positive Team Culture | Community Impact Security Financial Bank (SFB) is seeking a Universal Banker to join our team in our newly remodeled Eau Claire location! This is an excellent opportunity for an individual with strong customer service and financial institution experience to step into a role to help build strong customer relationships.

Why Join Us:

At SFB, we don't just talk about relationship banking — we live it. We pride ourselves on delivering exceptional service and building lasting partnerships with our clients and teammates. When you join SFB, you become part of a team that offers: A consistent, daytime schedule A supportive, inclusive culture that recognizes your contributions Paid training and professional development opportunities Tuition support for finance/banking courses and certifications Saturday shift pay differential (when applicable) Comprehensive benefit package Paid volunteer time off & more!

POSITION SUMMARY

Under the direction of the Lead Personal Banker, the Universal Banker is responsible for building and maintaining strong customer relationships by accurately processing financial transactions, gathering customer information to identify and recommend bank products and services that will support banking needs, and assisting with the management of customer accounts to ensure an exceptional banking experience.

PRIMARY RESPONSIBILITIES AND ACCOUNTABILITIES

Interview new and existing customers to determine needs and gather information required to establish a banking relationship. Present appropriate deposit product features along with fees and costs matching the customers' needs to the product. Follow policies and processes in validating identity, beneficial ownership, and completing risk assessment. Prepare deposit documentation in accordance with bank policy. Cross sell additional products and services by recognizing opportunities. Explain new products and services and their features. (for example: Credit Cards, Merchant Services, ICS and CDARS). Refer lending opportunities to the appropriate business partner. Partner with Treasury Management team and refer cash management and remote deposit services. Assist customers with inquiries (in person and phone) regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies. Provide electronic banking support for Banno Online and Mobile banking including Bill Pay, Remote Deposit, Digital Wallet, Bank to Bank Transfers, Person to Person Transfers, Zelle, and telephone banking. Provide debit card support including completing an application and opt-in disclosure for card issuance. Assist with requests to reissue, activation, PIN resets, temporary limit increases, and managing lost cards. Ability to instant issue debit cards in locations with debit card printers. Manage customer orders for services including but not limited to wire transfers, telephone transfers, stop payments, address changes, automatic fund transfers, check orders, and closing requests. Manage and resolve customer complaints. Utilize good judgment and understanding of bank policy to effectively make independent decisions to resolve customer issues when appropriate logging complaint into the Kadince system. Assist Personal Banker with managing maturing CD contacts. Maintain overdraft decisioning authority to partner with the Personal Banker in managing the daily overdraft report. Including management of aged overdrawn accounts. Aid in fraud prevention through daily management of digital platforms along with account review and conversations in assisting customers with transactions and requests. Assist customers with decedent distribution of deposit accounts, and initial documentation needs for closing decedent IRA and HSA accounts. The ability to assist customers with teller-related requests as identified in the SFB Teller job description.

What We're Looking For:

High school diploma or equivalent required Previous customer service and cash-handling experience required Prior banking experience strongly preferred Strong communication, problem-solving, and organizational skills Detail-oriented with a high level of accuracy Ability to make sound decisions in a fast-paced environment Positive, professional attitude Comfortable using computers and learning new systems Working conditions, including physical requirements: Work is performed largely within the Bank with limited chance of personal injury. Prolonged and frequent mental, audio, visual, and verbal concentration required in responding to customer requests, computer work and viewing monitors. Fine motor skills to operate mouse and keyboard. Periodic stressful situations in response to multiple priorities within established deadlines. Work hours are generally daytime hours Monday-Friday. Must be able to stand and walk at various time periods to serve customers at the Teller line and drive-up. Must be able to grasp and lift up to 40 pounds infrequently. Bending, stooping about 5-10% of the workday depending on the day's job duties (such as vault counts). Serves as a representative of the organization at appropriate functions offsite.

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we've built our reputation on trust, relationships, and community involvement. At SFB, you'll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged. At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

General Notice:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability. This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.