Customer Service Patient Financial Advisor

Patient Financial Coordinator We are seeking a motivated and detail-oriented Patient Financial Coordinator to join our team. This role is ideal for a local candidate who thrives in a fast-paced healthcare environment and has strong experience handling a high volume of inbound calls. Position Overview The Patient Financial Coordinator will be responsible for assisting patients with billing inquiries, insurance questions, payment processing, and account resolution. This role serves as a key point of contact, ensuring patients receive clear communication and exceptional customer service regarding their financial responsibilities. Key Responsibilities Manage a high volume of inbound calls from patients regarding billing and account questions Provide accurate information related to patient balances, insurance claims, and payment options Assist patients in setting up payment plans and processing payments Research and resolve account discrepancies in a timely and professional manner Collaborate with internal departments including billing, coding, and clinical teams as needed Ensure all patient interactions are documented accurately within the electronic health record system Maintain confidentiality and compliance with HIPAA regulations Qualifications Previous experience in a healthcare or medical office setting preferred Proven ability to handle a high volume of inbound calls in a professional manner Strong customer service and communication skills Familiarity with medical billing and insurance processes is a plus Experience with Epic electronic medical records system strongly preferred, but not required Ability to multitask, stay organized, and work efficiently in a fast-paced environment Local candidates preferred What We Offer Supportive and collaborative team environment Opportunity to grow within the healthcare field Training provided for the right candidate Competitive compensation based on experience Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.