Financial Counselor
- Cust Svc & F CI Lakeland Regional Health
- 3.7 Lakeland, FL Job Details $17.48
- $20.
10 an hour 3 hours ago Qualifications Customer communication Microsoft Excel Medicare Word embeddings High school diploma or GED Medicaid health insurance Insurance medical billing Medicare regulations Accounting Medicaid regulations Medicaid Patient interaction Public relations Productivity software Full Job Description Position Details Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only designated Level 1 Trauma Center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 910 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits. Active
- Benefit Eligible and Accrues Time Off Work Hours per
Biweekly Pay Period:
80.00
Shift :
Monday•
Friday Location :
210
South Florida Avenue Lakeland, FL Pay Rate :
Min $17.48 Mid $20.10 Position Summary The Financial Counselor position requires fundamental knowledge of LRH collection policy, financial policy as well as other options for financial assistance. The Financial Counselor will have knowledge of all aspects of the department process from registration process thru the billing process. Position Responsibilities People At The Heart Of All We Do Fosters an inclusive and engaged environment through teamwork and collaboration. Ensures patients and families have the best possible experiences across the continuum of care. Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. Safety And Performance Improvement Behaves in a mindful manner focused on self, patient, visitor, and team safety. Demonstrates accountability and commitment to quality work. Participates actively in process improvement and adoption of standard work. Stewardship Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities. Knows and adheres to organizational and department policies and procedures.
Standard Work:
Financial Counselor Responsible for financially clearing patients for pre-registration. Timely Review and Quality Assurance of Non-PHP patients/adjustments; Payroll Deductions; input of Famcare; and copay medication assistance adjustments Timely review of Pending Medicaid; Risk Management review requests; Follow up on charity expiring; and chemotherapy/radiation insurance clearance reviews Timely review of Charity Pending requests; iVita requests; workque requests in Epic for FA and follow up for helping patients with copay medication assistance sign up Timely review of incoming mail and follow up on all Financial Assistance requests through email/MyChart/telephone and work with vendor for medication assistance Maintain knowledge base of all programs offered by LRH for Charity and Financial Assistance and the requirements to qualify.
Competencies & Skills Essential:
Possess a genuine desire to help LRh become an exemplary hospital in the community. Must have excellent customer service and communication skills with the ability to deal with patients and their families. Ability to work independently, be attentive to detail, and maintain a positive attitude. Knowledge of medical insurance (Medicare, HMO's, PPO's, Commercial), hospital billing and collection process.
Nonessential:
Must have a professional demeanor and excellent public relation skills. Working knowledge of Word and Excel Must have excellent written skills and knowledge of FPL guidelines
Qualifications & Experience Essential:
High School or Equivalent Nonessential:
Associate Degree Other information:
Essential Experience:
2 years general patient accounting experience Professional customer service skills Knowledge of Medicare, Medicaid, HMO, PPO and Commercial guidelines Working knowledge of Word, Excel and other Microsoft applications
Preferred Experience:
Knowledge of Accounting Principles; analytical mathematical skills 4 years general patient accounting experience
Essential Certifications:
None Preferred Certifications:
AAHAM or HRMA certification
