HIRING PROCESS
CULTURE
BENEFITS
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you'll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
Roger Crandall
CEO
"Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we're a company of people helping people in their time of need, and that spirit extends to the culture we've built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love."
Job Description
The Opportunity
As a Private Wealth Administrator, you will be responsible for partnering with Private Wealth Managers to provide administrative and transaction support for trust and wealth accounts for high-net worth individuals, families, and foundations. This role includes direct client interaction through the handling of client phone and email requests as well as the related transaction processing associated with such requests. In addition to helping the Private Wealth Manager's book of accounts, this position serves as the primary point of contact for a book of traditional trust accounts and those underlying beneficiary relationships.
The Team MassMutual Private Wealth & Trust, FSB is a Federally Chartered Savings Bank and a wholly owned subsidiary of MassMutual. As a trust and fiduciary services provider, we partner with financial professionals to help preserve, grow and transfer wealth to the people and causes that our clients care about. Our business has grown rapidly, and MassMutual Private Wealth & Trust has thoughtfully added team members of high caliber. Our team offers a concierge-style service by helping to coordinate the financial life of our client families, while offering the highest standard of care. When joining the MassMutual Private Wealth family, you are embracing a culture of service excellence by which every team member is relentlessly pursuing to simplify complexity and offer a distinguished and memorable experience. Our associates have a passion for learning and work in a cross-functional style environment supporting our clients, financial professionals, and other members of the broader department.
The Impact
Support the Private Wealth Manager team by facilitating onboarding and ongoing administration of trust and wealth client relationships, ensuring high-quality service, strong fiduciary oversight, and a seamless client experience.
Key responsibilities include, but are not limited to: Support onboarding and administration of trust and wealth accounts, including cash activity (deposits, disbursements), account maintenance, discretionary distributions, trust terminations, and estate settlement
Serve as primary contact for beneficiaries within LifeBridge and RetireGuard programs
Proactively monitor accounts (cash levels, overdrafts, recurring activity) and ensure accurate, compliant handling of fiduciary responsibilities
Respond to client and financial professional inquiries; analyze needs and deliver solutions using product, fiduciary, and internal resource expertise
Partner with Private Wealth Managers in client and advisor meetings; support follow-up actions and deliverables
Collaborate across the Concierge Team to share best practices, provide coverage, and identify process improvements
Consult with internal committees (Trust Administration, Investment, Risk) to ensure adherence to policies, guidelines, and regulations
Uphold fiduciary standards by acting in the best interest of clients at all times
Contribute to team huddles and continuous improvement efforts by sharing insights, trends, and service opportunities
The Minimum Qualifications Bachelor's degree or 5+ years of customer service, trust administration, and/or relationship management experience
3+ years of customer service, trust administration, and/or relationship management experience 1+ years' experience with Microsoft Office suite (e.g., Word, Excel, Teams, PowerPoint, Outlook)
Due to the nature of the position, as part of our background check process, candidates must be able to pass a non-registered fingerprinted background check to qualify as a fingerprinted person under FINRA. The Ideal Qualifications
Successful completion of Cannon Trust School Level 1 (or willingness to pursue advanced trust education/certifications)
Familiarity with the financial services industry, including corporate trusts, trust accounting principles, estate settlement, and private banking products/services
Experience with broker/dealers, RIAs, and trust accounting platforms
Strong interpersonal, written, and verbal communication skills; ability to confidently facilitate meetings, trainings, and presentations
Highly organized with the ability to continuously reprioritize in a fast-paced, evolving environment
Strong problem-solving skills, attention to detail, and drive for results with a high sense of urgency
Demonstrated ability to work independently while collaborating effectively with cross-functional teams; adaptable to changing business needs
High energy, accountability, and ownership mindset
Understanding of MassMutual's Financial Network
Proficiency with AI tools (e.g., Copilot)
What to expect as part of the MassMutual team
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes A collaborative environment where perspectives are welcomed Access to learning, development, and internal networks that support continuous growth and skill-building over time Employee-led communities and forums that foster connection, learning, and inclusion across the organization A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures
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MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
