Financial Advocate

About Us:

Serving one million patients and their families annually. Advancing medical knowledge, technologies and practices. Developing and educating the next generation of exceptional health care professionals. With more than 100 locations in hospital-based clinics, outpatient health and specialty care centers, we provide the most advanced medicine and thoughtful, patient-centric care to the greater metro-Detroit community.

Job Summary:

Develop and facilitate payment plans for medical expenses; coordinate with patients and insurers. Interact with patients, physicians, and other members of a multi-disciplinary clinical team to create an exceptional patient experience. Performs administrative duties with patient registration operations in designated outpatient clinic settings.

Job Description:

Essential Duties and Responsibilities:

Billing and Collections Support:

Manage self-pay accounts, follow up on outstanding balances, and arrange payment plans in line with policy.

Cost Estimation and Financial Counseling:

Provide pre-treatment cost estimates and explain deductibles, coinsurance, and co-payments to patients.

Insurance and Benefit Verification:

Confirm insurance eligibility, benefits, and coverage limits before services are rendered. Resolve coverage disputes and obtain necessary authorizations. Support check-in and check-out processes for patients and schedule appointments/fill in when needed. Weekly deposits for Wayne Health departments as needed. Performs other related duties as assigned.

Education, Licensure/Certification, and Training:

High school diploma or equivalent required. Associate or Bachelor's degree in a related field preferred. Experience in third-party billing preferred.

Skills and Abilities:

Strong interpersonal skills, with the ability to handle sensitive financial discussions empathetically. Ability to communicate effectively, both verbally and in writing, and have a high level of customer service skills. Knowledge of insurance policies, billing practices, and financial aid programs including insurance EOB/COB. Proficiency in electronic medical records (EMR) and billing systems. Attention to detail, organizational skills, and ability to work in a fast-paced environment. Ability to work independently. Knowledge of medical terminology is preferred. Travel to other locations if needed.

Safety Requirements:

Compliance with Department Health and Safety policies and procedures.

Working Conditions/Schedule:

40-hour work week, hours, and days to be determined by the business needs of the department. Additional hours may be required. Wayne Health is an EEO/AA/Veteran/Disability Employer