Financial Navigator

Why Join Us? The work we do matters. Some jobs are about tasks. This one is about people. Every day, our team helps patients through some of the most challenging moments of their lives. We're looking for people who lead with compassion, value teamwork, and want their work to make a real difference. This is a team built on steady, compassionate care for patients who need us most and we'd be honored to work alongside you. Job Summary The Financial Navigator serves as a critical liaison between patients, insurance providers, and the clinical care team to ensure patients understand and can successfully manage the financial aspects of their treatment. This role focuses on reducing financial barriers to care, improving patient access to treatment, and minimizing accounts receivable by proactively verifying benefits, obtaining authorizations, and communicating patient financial responsibilities. The Financial Navigator evaluates insurance coverage, deductibles, co-insurance, out-of-pocket expenses, and estimated treatment costs, particularly for injectable and infusion therapies. This position requires exceptional communication, organizational, and problem-solving skills, along with a strong understanding of insurance processes, claims management, and healthcare revenue cycle operations. This role operates Monday-Friday, 8:00 AM to 4:00 PM. Essential Duties and Responsibilities Serve as financial liaison between patients, insurance carriers, physicians, nursing staff, and administrative teams. Verify patient insurance eligibility, benefits, deductibles, co-payments, co-insurance, and out-of-pocket responsibilities. Provide accurate estimates of treatment costs, including injectable and infusion medications. Educate patients regarding insurance benefits, financial obligations, payment options, and available assistance programs. Assist patients with applications for manufacturer co-pay assistance, foundation grants, and other financial aid resources. Monitor prior authorizations for treatments. Review explanation of benefits (EOBs) and assist patients in understanding insurance determinations. Coordinate with billing and collections teams to address claim denials, underpayments, and reimbursement issues. Monitor outstanding patient balances and work proactively to reduce financial accounts receivable. Maintain accurate documentation within the EMR. Collaborate closely with clinical staff to ensure treatment plans align with insurance requirements and patient financial considerations. Stay current with payer policies, reimbursement guidelines, Medicare, Medicaid, and commercial insurance regulations. Support compliance with HIPAA and patient confidentiality requirements. Qualifications High school diploma required Minimum of 2 years of experience in healthcare financial counseling, patient access, medical billing, insurance verification, or revenue cycle management. Oncology experience strongly preferred. Knowledge of medical insurance benefits, prior authorizations, claim submission, and collections processes. Experience with injectable, infusion, or specialty medication reimbursement preferred. Proficiency with EMR and practice management systems. Strong understanding of both electronic and paper insurance claim processes. Excellent verbal and written communication skills. Exceptional organizational skills with the ability to manage multiple priorities.

Benefits:

401(k) Dental insurance Employee assistance program Health insurance Paid time off Vision insurance

Work Location:

In person