Patient Financial Counselor - Self Pay (Full-time)

Sign In Create Profile English (US) Patient Financial Counselor - Self Pay (Full-time) BILLINGS, MT, United States | req11872 Posted on: 5/4/2026 You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006. And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosp, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, collegemunity in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine! You can make a difference . About Us Billings Clinic is amunity-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integratedanization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (ouranization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality. Your Benefits We provide aprehensive andpetitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and . for more information or download the 2021 Employee Benefits Guide.

Magnet:

Commitment to Nursing Excellence Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designatedanization, joining only 97 otheranizations worldwide that have achieved this honor four times. The re-designation process happens every four years. to learn more! Patient Financial Counselor - Self Pay (Full-time)

PATIENT FINANCIAL SERVICES - 120.8855

(ROCKY

MOUNTAIN PROFESSIONAL BUILDING

) req11872

Shift:

Day

Employment Status:

Full-Time (.75 or greater) Hours per

Pay Period:

1.00 = 80 hours every two weeks (Non-Exempt)

Starting Wage DOE:

17.15 to $21.44 per hour The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of theanization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre- certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections. Essential Job Functions

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatoryanizational and departmental requirements. Maintainspetency in allanizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs financial counseling for self pay, MVA, andmercial insurance patients with deductibles greater than established guidelines, resolves any issue that the patient presents from areas in the hospital, clinics, nursing home, and other areas of Billings Clinic.

Duties include interviews with patient and family members, identification of potential eligibility for SSI, SSDI, Medicaid, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance program and promotion of bank loan program. As each patient's needs differ, assesses the situation and initiates the appropriate method to rmend/resolve the patient's concern/dispute/issue.

• Completes daily follow-up on outstanding self-pay balances.

Daily performance includes but is not limited to speaking with patients in person, making and receiving telephone calls, establishes and monitors payment plans per policy and procedures and renegotiates payment plan arrangements when new accounts arebined into the payment plan or when patient's circumstances change. Negotiates within established guidelines discounts with customers, including patients, attorneys and collection agencies. Dispute resolutions coordinating/working with Risk Management, Department Managers, Coding and Compliance, Insurance, Physicians, and any other area necessary to resolve the patient issues. Obtains HIPAA authorization forms, reviews and resolves issues identified in daily correspondence/ interoffice mail and replies to patient either by return mail or by phone. Performs customer service by providing assistance to customer inquiries including account information, insurance billing issues, and quality of care issues as appropriate. Coordinates with other departments as appropriate and advises patients about the oue.

• Coordinates financial counseling efforts with entities of Billings Clinic, other physician's offices, othermunity health care providers and patients regarding insurance related information, procedures cost and charge estimates, coverage issues, and options for patients without insurance.

Provides itemized statements needed by patients for their flex plans and other insurance coverage requiring a statement from the patient.

• Accepts over the counter cash, check, credit /debit card payments, check by phone,pletes employee payroll deduction forms, and finalizes bank loan paperwork with patients. Monitors, posts and adjusts on all collection agency payments.
• Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies. Handles all functions required under bankruptcy discharges and requirements.
• Utilizes performance improvement principles to assess and improve quality.
• Provide Financial Counseling as a Certified Application Counselor for the Health Insurance Market Place
• Identifies needs and sets goals for own growth and development; meets mandatoryanizational and departmental requirements.
• Maintainspetency in allanizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Performs other duties as assigned or needed to meet the needs of the departmentanization. Minimum Qualifications Education
• High School or GED Experience
• Patient accounts or health care related collection experience, preferred
• Basic typing at 45 WPM with accuracy Or an equivalentbination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas.

A not-for-profitanization led by a physician CEO, the health system is governed by a board ofmunity members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. /aboutus Billings Clinic ismitted to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability. Billings Clinic Human Resources, PO Box 37000, Billings, MT 59107-7000

Street Address:

Billings Clinic, 801 North 29th St., Billings, MT 59101

E-mail:

careersbillingsclinic Human Resources is located on the corner of North 29th and 8th Avenue North. Enter through the main entrance to the building and go to the lower level. Human Resources is located at the bottom of the main entrance staircase to the right.