Patient Financial Counselor

Job description About us Carolinas Fertility Institute, P.A. is passionate about fertility. We have the opportunity to positively impact lives every day! From the moment a patient takes the first step, we care. We also care that our employees' lives are positively impacted through excellent compensation, benefits, transparency, and communication. Join us and make a difference! We are currently looking for an experienced locally based Medical Financial Counselor with a passion for helping couples start families to work in our well-appointed Charlotte clinic. This job requires occasional Saturday and holiday rotation. The candidate will not only have the technical skills, but also the interpersonal skills to be a positive and upbeat team member. Excellent pay and benefits. No phone calls please. The ideal candidate will also be part of a dynamic team and when needed will check patients in and out, and schedule appointments. The Financial Counselor proactively investigates patient insurance information for clinic patients and communicates findings to patients. Also responsible for following corporate policies and procedures for collecting and posting patient payments, balancing receipts against daily deposit records from billing software, and communicating organizational financial policies to patients. Candidate must have medical insurance verification and prior authorization knowledge. Two weeks of training will take place in the Winston Salem clinic. Accommodations will be provided and mileage reimbursed.

ESSENTIAL JOB DUTIES

To support the continued success and growth of CFI through constructive communication and teamwork. Meet with patients to discuss and provide written fees for all IVF treatments. Maintain professionalism and compassion in all patient interactions. Responsible for compliance with all HIPAA regulations presented in training provided by organization. Represent organization professionally to all patients by communicating financial policies and expectations to all patients. Provide back up to the front desk when needed. Learn Insurance verification as time allows.

ADDITIONAL JOB DUTIES

Handle large volume of incoming patient calls expeditiously, providing accurate information on organizational policies. Become proficient in the use of the organization's information systems Appropriate handling of sensitive patient information compliant with applicable governing regulations in regards to such information.

TYPICAL PHYSICAL REQUIREMENTS

: Visual acuity and above average dexterity. At times may come in contact with viral and bacterial infections, exposure to blood borne pathogens and occasional exposure to toxic substances. Capable of a moderate amount of walking, standing, and/or sitting. Ability to stand, sit, walk, minimum lifting (no more than 20 lbs), bending, stooping, normal or corrected visual, hearing and good manual dexterity are required. Ability to lift or carry no more than 20 pounds or pull or push no more than 50 pounds.

POSITION REQUIREMENTS

: Bachelor's degree - preferably Healthcare Management or other Healthcare field. Previous experience of at least five years in a medical office environment with large cash payments - preferably women's health experience. Ability to work independently with minimal supervision on a daily basis Attention to detail and high level of accuracy required for account related work. Ability to remain calm and professional when dealing with patients who may be upset about financial issues A compassionate demeanor with patients and coworkers.

Job Type:

Full-time Pay:

$26.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Disability insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

Bachelor's (Required)

Experience:

Medical Office:

5 years (Required)

Language:

Spanish (Preferred)

Location:

Charlotte, NC 28204 (Preferred)

Work Location:

In person