Patient Financial Counselor

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Job Title:

Patient Financial Counselor Department:

Health System Shared Services | Financial Counseling Scope of Position The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff with the Revenue Cycle is to ensure the collection of net revenue for services rendered. Position Summary The Financial Counselor role supports patients with outpatient, inpatient and ambulatory surgery visits by fully explaining multifaceted commercial and government insurance policies and benefits, analyzes complex financial situations and determine appropriate program eligibility for both governmental and non- governmental options, works diligently with patient to complete application process and collects verifications for various financial assistance programs such as Charity, HCAP and Medicaid. Additional responsibilities include creating accurate estimates, collect deposits and set up payments plans. Excellent communication skills required as this position collaborates with clinical teams, including senior hospital administration to facilitate discharge planning or ongoing treatment programs when financial needs are identified.

Minimum Qualifications For Hire:

Required:

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred:

Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding, and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management, and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

FUNCTION

Finance

SUB-FUNCTION

Revenue Cycle

CAREER BAND

; Individual Contributor - Technical

CAREER LEVEL

1-2

Additional Information:

Location:

University Hospital (0870)

Position Type:

Regular Scheduled Hours:

40

Shift:

First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you'll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that's right for you. Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you'll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you're part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America's leading academic health centers. We're a team of dedicated colleagues with access to boundless resources that support you. Review the Frequently Asked Questions for details on using Workday and submitting your application.