Student Financial Services Advisor

Student Financial Services Advisor Category:

Administrative/Professional Department:

Finance and Operations/ Business Office Locations:

Batavia, NY Posted:

Closes:

Type:

Position ID:

199566

About Genesee Community College:

Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester. One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities. EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State. The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus. SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at www.genesee.edu . Job Description

GENERAL FUNCTIONS

The Student Financial Services Advisor will assist the Bursar and the Controller in the overall fiscal operations of the College, with responsibility for identifying specific student populations and providing general and one-to-one counseling to students to assist them in satisfying their financial obligations to the College. The position will be responsible for the oversight of third-party billing and processing of student account refunds.

SPECIFIC RESPONSIBILITIES

Contact and communicate with students and financially responsible parties regarding outstanding student accounts to resolve and or explain their financial obligations to the College. Develop in-depth knowledge of procedures and regulations and explain complex concepts to customers. Collect payments and accurately post student payments submitted in various forms. Understand and communicate information regarding requirements and processes for veteran's benefits and third-party sponsorship (ACCES-VR, CSEA, etc.) and post deferments and payments to student accounts. Administer the Student Refund process in a manner complying with Title IV regulations and deadlines. Administer the third-party billing process, as it relates to Student Accounts, including but not limited to responding to inquiries, producing invoices and processing payments for our students. Serve as a contact for GCC's Online Payment Plan and Past Due Payment Plan. Assist the Bursar in student billings and communications, including but not limited to: Periodic billing & mailings. Prepare tailored communications to identified populations of students. Work with the Financial Aid Office in communicating and resolving outstanding requirements that prohibit the release of financial aid funds. Place phone calls to students with unpaid past due bills. Assist the Controller with periodic purge (de-registration) for non-payment. Respond to student questions regarding financial aid, student accounts and residency certificate requirements. Ensure compliance with regulations regarding timing and deadlines for certificates of residency. Contact counties as needed to resolve issues. Review and resolve expired checks on a monthly basis. Meet with students to address and resolve account issues. Assist with bookstore, housing, and meal plan charges and questions. Assist with implementation of Banner improvements for Student Accounts processes. Serve as Student Accounts representative to various committees as needed. Perform other duties as assigned. (While the core job duties are summarized above, the position's activities may vary depending on the current needs of the department, regulatory changes and the discretion of the Bursar).

Job Requirements:

EDUCATION

Associate or bachelor's degree in accounting, business administration, or related field.

EXPERIENCE

One year of business operations experience with a bachelor's degree, or three years with an associate's degree. Experience working with student information systems (e.g. Banner) preferred. A high level proficiency using Microsoft Office products.

KNOWLEDGE SKILLS AND ABILITIES

The successful candidate must possess excellent communication skills, both oral and written, and a proven customer service orientation. Must be comfortable advising students regarding student account issues. Technical proficiency in computerized student and financial systems and report writing tools is desirable. Analytical ability and the ability to research and solve complex problems are necessary. Must have good independent judgement. Candidate must be able to demonstrate a strong commitment to diversity.

Additional Information:

RELATIONSHIPS

This position reports to the Bursar and works closely with the Controller, other Business Office staff, the Financial Aid Office, and other College staff and students.

SALARY AND CONDITIONS OF EMPLOYMENT

This is a full-time,12-month position and is compensated at $43,868.98. Salary, benefits, and conditions of employment are set by the GEA contract.

BENEFITS

NYS Retirement Comprehensive Health, Dental and Vision Insurance through Independent Health, Delta Dental and EyeMed. FSA 20 days' vacation, 24 sick, 4 personal days and 14 holidays annually May use up to 10 sick days for family illness GCC Tuition Waiver for employee and dependents SUNY Tuition assistance at 4-year institutions May apply for Flexible Work Arrangement after 90 days of service Access to the Employee Assistance Program (EAP) To apply, visit http://genesee.interviewexchange.com/jobofferdetails.jsp?

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