Financial Counselor

The Financial Counselor supports the financial and administrative operations of the organization, reporting directly to the Director of the Business Office. This role is responsible for managing medical billing processes, providing patient financial services, and ensuring accurate admissions documentation. This is a full-time, in-person position offering a pay range of $20-$25 per hour, along with a comprehensive benefits package. Primary Responsibilities The duties of this role include, but are not limited to, the following: Billing & Claims Management Manage monthly patient statements. Complete weekly professional and institutional billing. Process weekly Medicaid billing. Call on denied claims and complete all necessary follow‑up. Post payments, including EFTs, checks, and credit cards. Add new clients into Medhost as needed. Track cash collections and maintain accurate census records. Gather and interpret system data to determine appropriate next steps and initiate timely actions to secure payment. Patient Financial Services Provide financial counseling to patients, including collecting out‑of‑pocket amounts such as deductibles, copays, and exhausted days. Explain benefits and financial obligations to patients. Set up payment plans and complete promissory notes for patients requesting arrangements. Complete financial disclosure paperwork for patients seeking assistance and verify income/expenses through Equifax. Prepare adjustment forms for charity or administrative adjustments for approval. Admissions & Documentation Audit admission packets to ensure accuracy and completeness. Verify benefits and confirm all demographic information entered into the patient accounting system. Reporting & Compliance Update the upfront collections log, charity log, and administrative adjustment log daily. Review logs weekly with the Director of Business Office.

Experience:

1+ year of medical billing experience (preferred) 1+ year of EMR experience (preferred) Strong attention to detail and organizational skills Excellent communication and interpersonal skills Ability to handle confidential information with discretion Proficiency in basic computer systems and healthcare software Ability to prioritize tasks and meet deadlines in a fast-paced environment While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, changes in workload, rush jobs or technological developments) dictate. We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual's characteristics protected by applicable state, federal and local laws. TURNPT