Job Description
Consumer Compliance Operational Risk Analyst - Contact Center Regions - 3.5 Birmingham, AL Job Details Full-time $84,570.75 - $108,540.00 a year 3 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Parental leave Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Compliance risk assessment Microsoft Excel Microsoft Outlook Monitoring compliance data Team leadership Call center experience 5 years Legal risk management Master's degree Regulatory legal research High school diploma or
GED CRCM
Policy & process development Quality assurance Bachelor's degree Operational risk mitigation Compliance training programs Bank experience Team training Legal research Quality control Industry knowledge of financial regulations Interdisciplinary policy and procedure development Research data analysis Senior level Leadership Communication skills Compliance standards auditing Policy Development Full Job Description Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description:
At Regions, the Business Unit Compliance Analyst is a first line of defense risk management function that ensures that business unit activities follow necessary rules and regulations and comply with legal boundaries and jurisdictions. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business. Primary Responsibilities Maintains a proficient knowledge of rules and regulations and their impact on products, services, and operations for a specific line of business Establishes partnerships with line of business leadership and serves as a subject matter expert on issues related to compliance Conducts research of laws and regulations that impact compliance to include monitoring for new laws and regulations or changes to existing laws and regulations Partners with the second line of defense to assess new laws and regulations and how they impact the business group Focuses on the resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines, or processes Administers a monitoring and testing program to ensure effective compliance with all applicable laws and regulations Develops business group policies and procedures and provides recommendations to management for final approval Oversees creation and delivery of training to assigned business area to increase compliance awareness Gathers information requested by regulatory agencies May supervise day-to-day work of other professional level compliance associates This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay. Requirements High School Diploma or GED and nine (9) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business Or Bachelor's degree and five (5) years of experience in Compliance, Quality Assurance/Control, Audit, or other related compliance function specific to a line of business Preferences Master's degree Certified Regulatory Compliance Manager (CRCM) Skills and Competencies Ability to learn additional systems as needed Ability to research, analyze data, and derive facts Ability to work in a team environment when applicable Ability to work autonomously, with minimal guidance Ability to work under pressure and meet deadlines Demonstrated leadership capabilities Knowledge of legal and regulatory environment as it relates to compliance in a specific line of business Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication, and organizational skills Strong work ethic and self-motivation Additional Job Description This role supports the Consumer Banking business with a particular focus on compliance and operational risk within the Contact Center environment. Associates at this level may have full ownership for one or more processes, reports, procedures, or products, and are considered analytical or procedural experts within a specific line of business. Additional Preferences Experience supporting Consumer Banking and/or Contact Center operations preferred Compliance and operational risk knowledge and/or experience in first or second line of defense preferred Position Type Full time Compensation Details Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target:
Minimum:
$84,570.75 USD Median:
$108,540.00 USD Incentive Pay Plans:
This job may participate in an annual discretionary bonus plan. Benefits Information Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions. Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser. https:
//www.regions.com/about-regions/welcome-portal/benefits Location Details Riverchase Complex North Building Location:
Hoover, Alabama Equal Opportunity Employer/including Disabled/Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.
