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Job Description
Join our team and build your career with momentum as we champion your growth, elevate your ideas and engage you in purpose-driven work that makes a real difference every day. Who we are Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers nationwide. What we do We provide credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses. As a leader in non-prime lending and merchant acquiring, we combine innovative technology with data-driven insights to help underserved consumers build and strengthen credit while delivering integrated, scalable payment solutions for businesses. Merrick Bank ranks among the top 20 FDIC®-insured credit card issuers in the U.S. and among the top 15 merchant acquirers by transaction volume.
Position Summary:
Position is responsible for supporting Merrick Bank's Specialty Risk and Service Provider Sponsorship Program Oversight activities through ongoing monitoring of merchant portfolios for fraud, credit, and operational risk exposure across supported platforms and related tools. Responsibilities include developing a comprehensive understanding of merchant and partner activities, utilizing sound judgment to identify and assess risk, assisting with issue resolution, and supporting the execution of risk mitigation strategies. Reports directly to Specialty Risk leadership.
Essential Functions:
Responsible for daily, weekly, monthly and quarterly monitoring activities supporting Service Provider Sponsorship Program Oversight and Specialty Risk initiatives Support the oversight and ongoing monitoring of high risk and specialty merchant verticals to ensure adherence with Merrick Bank policies, card brand requirements, and program controls Assist in developing risk mitigation strategies and recommending controls designed to reduce portfolio exposure Work closely with Risk, Underwriting, Compliance, Operations, and partner teams to assess account activity, communicate findings, and facilitate resolutions Establish and maintain relationships with assigned partners and internal stakeholders supporting Specialty Risk programs Provide ongoing guidance regarding risk mitigation strategies, onboarding requirements, and monitoring expectations for specialty merchant categories Perform reviews and investigations related to unusual activity, MCC alignment, policy adherence, and other identified risk indicators Maintain weekly risk tracking logs, supporting documentation, and audit evidence Support ongoing portfolio reviews, escalations, and strategic Specialty Risk initiatives as needed Assist with ad hoc projects and strategic initiatives assigned by management Ability to work flexible hours and days, as deemed necessary by management Compliance with
Laws & Regulations:
Responsible for complying with all of the Bank's internal control policies and procedures Responsible for understanding and complying with all laws and regulations to which the Bank is subject Responsible for communicating problems in operations, noncompliance with the code of conduct, noncompliance with laws and regulations, policy violations, or illegal acts
Education and Experience:
College degree (Accounting, Finance, Business, etc.) is required, four (4) years relevant experience accepted in lieu of education requirement. Two (2) years' experience is required.
Summary of Qualifications:
Attention to detail, strong investigative and analytical skills, and exceptional communication skills. Able to demonstrate sound work ethics Experience communicating verbally and in writing in a business environment Able to demonstrate good common sense and sound judgment Able to make real-time decisions. Able to work independently, but also comfortable collaborating with others Strong investigative and analytical skills Prior credit card processing, investigative, or lending experience a plus
Work Environment/Physical Demands:
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Security Responsibilities -
General:
This classification requires heightened security awareness to safeguard the Bank's data, including customer non-public personal information. This security level means that the job includes exposure to all categories of Bank data, including customer non-public personal information. #INDHP1 Why join us We believe in putting people first by supporting our customers, employees and our partners while creating opportunities for everyone to reach their potential. From fostering work-life balance to rewarding good work and innovative ideas, we invest in what matters most, our people. At Merrick Bank, you'll be part of a collaborative, customer-focused team where you can grow your career while making a meaningful impact. Our Employee Value Proposition Competitive Pay, including a Bonus Target or Variable Pay Incentive Program Benefits Package -Medical, Dental, and Vision (plus much more) 401(k) Plan with Company Match Short- & Long-Term Disability Wellness Programs Group Life and AD&D Insurance Paid Vacation, Sick Days and bank Holidays Employee Engagement Activities including Employee Appreciation Day, DEI Employee Resource Groups, Corporate Social Responsibility, Service Recognition We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law. We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics. If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know. Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! So once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you! Thanks for your interest in working on our team!! CardWorks Financial Group is the engine driving financial progress, a diversified consumer finance provider building ethical solutions across credit, lending, and the full customer lifecycle. Advancing finance with purpose, we put people—clients, customers, and colleagues—at the center of everything we do, guided by our
CRITICAL
values and united as one enterprise across Merrick Bank, CardWorks Servicing, and Carson Smithfield. As your everyday champion, our vertically integrated platform fuels financial progress through access to credit, high yield deposits, flexible merchant payments, and end to end servicing performance—powered by a culture of relentless curiosity, belonging, and growth.
