Risk Support Analyst

Risk Support Analyst Maverik Inc. - 3.4 Salt Lake City, UT Job Details $19 - $23 an hour 22 hours ago Benefits Profit sharing Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Fuel discount Qualifications Surveillance operations Liability determination Microsoft Excel Collaborating with government agencies Mid-level Analysis skills Store management Data analytics Insurance investigations ServiceNow Damages evaluation Productivity software 1 year Claims documentation management Loss prevention Cross-functional collaboration Associate's degree Escalation handling Retail management Communication skills Cross-functional communication Evidence collection Full Job Description At Maverik, we don't just offer jobs, we offer adventures. The Risk Analyst Support role is responsible for supporting incident and claims investigations through detailed review of reports, data analysis, and structured investigative work including interviews, site inspections, video surveillance, and documentation. This role plays a critical part in determining liability, managing claims files, and ensuring findings are accurately documented to support timely resolution and risk mitigation across the organization.

Why this role matters:

This role directly impacts Maverik's ability to effectively investigate incidents, reduce risk exposure, ensure accurate claims handling, and maintain a safe and compliant operating environment across our stores and operations.

Location/Schedule:

This role is based at our Salt Lake City Headquarters with a 5-day on-site schedule.

Position Summary & Day-to-Day Responsibilities:

Monitor incident report submissions in ServiceNow and initiate investigations as needed Review and analyze incident reports from internal and external stakeholders Conduct investigations including interviews, site inspections, and evidence collection using CCTV and transaction data Determine liability and assess damages for customer service and fuel-related complaints Open, manage, and close claims files in accordance with company procedures Retrieve and review video surveillance for internal requests, insurance claims, and law enforcement inquiries Partner with the Manager to complete video investigations and document findings clearly and accurately Support cross-functional risk partners including Loss Prevention, Safety, Security, Customer Service, HR, and Accounting Collaborate with federal, state, and local law enforcement agencies as needed Maintain proficiency in security systems and equipment Identify and escalate policy or procedure violations to appropriate teams You'll be a great fit for this adventure if you have: 2+ years of loss prevention, investigations, claims, or risk-related experience, OR 1+ year of experience as a Maverik Store Manager Associate degree (or equivalent) in a related field, preferred Experience conducting structured investigations including interviews, documentation, and evidence review Strong analytical skills with the ability to evaluate reports, determine liability, and assess damages Proficiency in Microsoft Office Suite, especially Excel, and comfort learning systems like ServiceNow Ability to manage multiple investigations and maintain accuracy under deadlines Strong communication skills with the ability to engage respectfully across internal teams and external partners High attention to detail with strong organizational and documentation skills The Maverik Spirit - you communicate clearly, take initiative, solve problems, and contribute to a respectful, fast-paced team environment Bonus points if you also bring: Prior experience in retail loss prevention, security operations, or claims management Familiarity with CCTV systems, transaction analysis tools, or investigative software Experience working with law enforcement or regulatory agencies Exposure to multi-unit retail or fuel/convenience operations

Compensation & Benefits Pay Range:

$19.00/hr - $23.00/hr + DOE and Bonus Opportunities The above salary range represents a general guideline; however, Maverik considers a number of factors when determining base salary offers, such as the scope and responsibilities of the position and the candidate's experience, education, skills, and current market conditions.

Benefits Include:

Full Health, Dental, and Vision Package with company contribution to cost In-Store and Fuel Discounts Retirement plan with company match (401K) Eligible for the annual incentive bonus program

Profit Sharing:

When Maverik succeeds, so do you. Team Members are eligible for annual profit sharing—our way of recognizing the important role you play in our success Comprehensive Paid Time-Off Policy, along with additional perks and benefits