Director, Customer Onboarding and Partnership

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer Onboarding and Partnership Who is Mastercard? Mastercard is a global technology company in the payments industry, operating as the world's fastest payment processing network. Our mission is to connect and power an inclusive, digital economy that benefits consumers, financial institutions, merchants, governments and businesses in more than 210 countries and territories. Safety and security are top priorities and we continually find opportunities to make transactions safe, simple, smart, and accessible. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company to help others realize their greatest potential and unlock priceless opportunities. Overview Franchise is core to all Mastercard business. Franchise enables business growth and value, fostering interactions with customers which provides ongoing trust and confidence in the evolving payments and data driven ecosystem. The North America (NAM) Franchise Growth & Enablement team seeks an experienced fraud and compliance expert for the role of Director, High Risk Acquirer Performance in the NAM Region. As merchant fraud continues to rise, acquirers must strengthen their merchant onboarding processes and actively monitor risk signals within transaction data, all while ensuring ongoing compliance with local regulations and Mastercard standards. This role will serve as the primary interface for customers and customer-facing teams concerning acquirer performance, especially for those with high-risk acquirer licenses—required for specialty merchants. This role will be based out of our O'Fallon, MO office requiring travel as needed to customer sites within in the North American region. About the Role Deliver comprehensive training sessions for Acquirers on Specialty Merchant requirements to ensure compliance and operational excellence. Educate acquirers on identifying and managing fraudulent merchants, including risk assessment and appropriate mitigation strategies. Provide expertise in specialty merchant risk management, supporting acquirers in adapting to new risk signals and regulatory changes. Design internal and external reports to identify areas of poor performance and prioritize urgent remediation. Engage directly with customers to address performance issues, including rule violations and compliance breaches. Work with internal stakeholders to optimize specialty merchant program (expanding categories, identifying missing registrations, maintaining standards.). Lead initiatives in fraud prevention by providing up-to-date guidance on industry trends, emerging threats, and effective countermeasures. Monitor ongoing compliance with Mastercard standards, ensuring acquirers uphold high standards in fraud prevention and merchant management. Experience & Knowledge Extensive experience in fraud management within card payments and transaction processing, including authentication and authorization. Strong understanding of payment scheme rules. Direct experience working with acquirers on merchant fraud and compliance with Mastercard standards. Experience selling tools and solutions related to fraud prevention, compliance, and merchant risk management. Familiarity with regulatory requirements and best practices in the North American market for high-risk merchants. Additional Requirements Ability to travel (50%+) within the NAM region as needed for customer engagement, training, and industry events. Demonstrated leadership in managing high-risk portfolios and specialty merchant categories. Proven track record in regulatory engagement and industry collaboration. Experience in change management and adapting to evolving payment industry trends. All About You Bachelor's degree Banking Industry Knowledge required Prior experience in risk management and/or fraud functions

Communication:

Strong verbal and written communication skills, including delivering presentations at both business and technical levels. Ability to sell ideas and solutions effectively.

Collaboration:

Takes ownership proactively and works collaboratively with team members to achieve common goals.

Execution:

Demonstrates efficient follow-up of action items, effective time management, contingency planning, and commitment to deliverables.

Performance:

Results-driven, able to identify and capitalize on opportunities for selling Franchise Solutions and other Mastercard services.

Flexibility:

Maintains focus and commitment during unanticipated changes, resolving conflicts efficiently to accomplish goals.

Problem Solving:

Utilizes data analysis to identify root causes, thinks creatively to develop actionable solutions, and builds new reports to support decision-making. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.

Pay Ranges O'Fallon, Missouri:

$151,000 - $249,000 USD