Risk Management and Patient Relations Specialist

Full Time Exeter, NH 03833 Posted 1 day ago Exeter Hospital Req#15352 Req#: 15352 Full Time,Day Shift M-F 8-5 Exeter Hospital, part of Beth Israel Lahey Health, is a nationally recognized, non-profitmunity hospital that has been caring for the Seacoast region since 1896. With more than 1,400 employees and 370 affiliated physicians, Exeter Hospital providesprehensive services across cardiovascular care, oncology, orthopedics, breast health, maternity, and more—all supported by advanced technologies and an unwaveringmitment to patient-centered care. At Exeter Hospital, you'll find a close-knit, collaborative environment w every team member is valued, supported, and empowered to make a difference in the lives of patients and their families. Why Join Us Magnet®-recognized hospital known for nursing excellence and quality care Competitive pay andprehensive benefits, including health, dental, and retirement plans beginning on day 1 of employment Career growth and leadership development opportunities across Beth Israel Lahey Health Free onsite parking Strong sense ofmunity and teamwork w your contributions are recognized State-of-the-art facilities and advanced technology to support exceptional care Located in scenic Exeter, New Hampshire—just minutes from the Seacoast, with easy access to Boston and Portland The Risk Management and Patient Relations Specialist is a clinically grounded professional responsible for managing review, investigation, coding, tracking and reporting of safety events, incidents and patient relations matters plaints, grievances, service recovery). This role integrates risk management, patient relations and regulatory reporting responsibilities to protect patient safety and hospital liability, improve systems of care, support service recovery, and advanceanizational quality andpliance.

Requirements:

3 to 5 years directly related experience RN license â€' NH or other Compact State Strongmunication and customer service skills Risk or Patient Safety certification (CPHRM, CPPS) preferred but not required. Bachelors Degree in Nursing or related healthcare field required. Advanced degree preferred.

Responsibilities:

1. Receive, triage, investigate and document safety events, occurrences, qualityplaints, patient concerns and grievances. Conduct interviews, access medical records and other clinical systems, and gather relevant evidence. 2. Manage and maintain the electronic safety reporting and patient relations documentation systems: ensure accurate coding, data entry, tracking, trending and closure according to hospital, regulatory and accreditation requirements. 3. Prepare and present periodic analyses and reports on safety events, trends, grievances and corrective actions to clinical leaders,mittees, regulatory bodies and other internal/external stakeholders. 4. Coordinate clinical and system investigations and followâ€'up actions for events reviewed by AERT, Peer and Process Reviews, and similar bodies; supportmittee preparation, documentation and followâ€'through. 5. Collaborate with General Counsel, Claims, clinical leaders and the Director of Risk Management and Patient Relations to assess liability exposure, determine corrective/preventive actions, support disclosure and managemunication plans with patients and families during investigations. 6. Manage regulatory reporting and assist during regulatory and accreditation onsite reviews; support development and implementation of corrective action plans. 7. Provide consultation, education and coaching to clinical and nonâ€'clinical staff on risk prevention, patientmunication, service recovery, disclosure best practices and patient safety principles. 8. Participate in proactive patient outreach, rounding and experienceâ€'improvement initiatives to identify concerns early and facilitate service recovery. 9. Support and participate in departmental andanizationâ€'wide quality improvement, safety and High Reliability Organization activities. 10. Perform other duties as assigned to meet departmental needs.